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Healthcare & Medical · head to head

Teladoc Health vs Updox

Teladoc Health logo

Teladoc Health

Healthcare & Medical

Virtual healthcare platform for telehealth and telemedicine

From
$89/visit
Rated
-
Full reviewWebsite
U

Updox

Healthcare & Medical

Healthcare communications platform for eFax, telehealth and patient reminders

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Teladoc Health does not accept traditional Medicare or Medicaid, only Medicare Advantage and managed care plans; Updox standard plan caps at 1,000 fax pages and 75 telehealth sessions, requiring Enterprise for 10,000 pages and 500 sessions, as of August 2026

Where they differ

Only the attributes on which Teladoc Health and Updox actually diverge.

Attributes where Teladoc Health and Updox differ
AttributeTeladoc HealthUpdox
Starting price$89/visitOn request
Pricing modelUnknownquote
PlatformsWeb, iOS, AndroidWeb
Founded2002Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Healthcare & Medical).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Teladoc Health

  • Video Consultations
  • Phone Consultations
  • Messaging
  • Prescription Services
  • Mental Health
  • Chronic Care
  • EHR Systems
  • Health Plans

Only in Updox

Nothing recorded that Teladoc Health does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Teladoc Health

  • Patient Carenot Updox
  • Medical Recordsnot Updox
  • Practice Managementnot Updox
  • Telehealthnot Updox

Updox

No use cases recorded yet. See the Updox review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Teladoc Health

  • Does not accept traditional Medicare or Medicaid, only Medicare Advantage and managed care plans
  • Providers cannot prescribe DEA-controlled substances or certain medications including erectile dysfunction drugs
  • Cannot handle medical emergencies; users must call 911 for emergency care

Updox

  • Standard plan caps at 1,000 fax pages and 75 telehealth sessions, requiring Enterprise for 10,000 pages and 500 sessions, as of August 2026
  • Pricing page names Standard and Enterprise tiers and their usage limits but publishes no dollar figures, requiring a scheduled demo for a quote, as of August 2026

Pricing, plan by plan

Teladoc Health

$89/visit

No published plan breakdown. See the Teladoc Health review.

Updox

On request

No published plan breakdown. See the Updox review.

Which should you pick?

Choose Teladoc Health if

  • You need video consultations.
  • You work on Web, iOS, Android.
  • You also want phone consultations.
Teladoc Health review

Choose Updox if

Nothing in the data separates Updox from Teladoc Health on the points above - pick on price and on how each one feels to use.

Updox review

Questions people ask

Is Teladoc Health or Updox better?
Neither clearly leads. Teladoc Health starts at $89/visit and Updox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Teladoc Health or Updox?
Teladoc Health starts at $89/visit and Updox at On request.
Does Teladoc Health or Updox run on more platforms?
Teladoc Health runs on Web, iOS, Android. Updox runs on Web.
What is Teladoc Health best used for?
Teladoc Health is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what Updox is typically brought in for.
What can Teladoc Health do that Updox cannot?
Teladoc Health covers Video Consultations, Phone Consultations, Messaging, Prescription Services.

Answered from the vendors’ own pages

Teladoc Health: Does Teladoc work with traditional Medicare or Medicaid?

No. Teladoc only works with Medicare Advantage and Medicaid managed care plans, not traditional fee-for-service Medicare or Medicaid programs.

Source
Teladoc Health: How quickly can I get an appointment with Teladoc?

For ASAP visits, wait times are typically just a few minutes. For General Medical, most issues are resolved in 15 minutes or less.

Source
Teladoc Health: What medications can Teladoc providers prescribe?

Providers do not prescribe DEA-controlled substances, erectile dysfunction medications, or certain other drugs. GLP-1 medications are only available through Primary Care or Condition Management programs.

Source
Teladoc Health: What is the cost of Teladoc visits without insurance?

General Medical visits cost 89 USD per visit without insurance. Other services like dermatology and mental health vary by service type.

Source
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Related pages

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