Softwr

Live Chat · head to head

LiveChat vs tawk.to

LiveChat logo

LiveChat

Live Chat

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite
tawk.to logo

tawk.to

Live Chat

100% free live chat software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only tawk.to has a free tier, so it costs nothing to try first.
  • Each has a real cost: LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: LiveChat covers Chat routing, tawk.to covers Knowledge base.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LiveChat and tawk.to actually diverge.

Attributes where LiveChat and tawk.to differ
AttributeLiveChattawk.to
Starting price$20/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, Android, DesktopWeb, Ios, Android, Windows, Mac
Founded20022013

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveChat

  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • Salesforce
  • HubSpot
  • PCI DSS
  • HIPAA-ready

Only in tawk.to

  • Knowledge base
  • CRM
  • Video chat
  • Screen sharing
  • Wix
  • Google Analytics
  • SSL
  • Data encryption

Both cover

  • Live chat
  • Ticketing
  • Shopify
  • WordPress
  • Zapier
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LiveChat

  • Live chat support on a website with agent routingnot tawk.to
  • Handling customer conversations across chat, SMS and messaging channelsnot tawk.to

tawk.to

  • Website live chat and visitor engagementnot LiveChat
  • Customer support automationnot LiveChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

tawk.to

Free
  • Free Core SoftwareFree
    • Live chat software with no feature limitations
    • Chat pages
    • Knowledge base (hosted help center)
  • Branding Removal$29/month
    • Remove Powered by tawk.to widget branding
  • AI Assist Premium$29/month
    • AI-powered chatbot automation
  • Hired Chat Agents$1/hour
    • Professional trained agents 24/7/365

Which should you pick?

Choose LiveChat if

  • You need chat routing.
  • You work on Web, Ios, Android, Desktop.
  • You also want analytics.
LiveChat review

Choose tawk.to if

  • You need knowledge base.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want crm.
tawk.to review

Questions people ask

Is LiveChat or tawk.to better?
Neither clearly leads. LiveChat starts at $20/month and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveChat or tawk.to?
tawk.to has a free tier; the other does not. Paid plans start at $20/month for LiveChat and Free for tawk.to.
Does LiveChat or tawk.to run on more platforms?
LiveChat runs on Web, Ios, Android, Desktop. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use tawk.to for free?
Yes. tawk.to has a free tier, so you can try it without paying. LiveChat starts at $20/month.
What is LiveChat best used for?
LiveChat is most often used for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels. Of those, live chat support on a website with agent routing and handling customer conversations across chat, sms and messaging channels are not what tawk.to is typically brought in for.
What can LiveChat do that tawk.to cannot?
LiveChat covers Chat routing, Analytics, Canned responses, File sharing. tawk.to covers Knowledge base, CRM, Video chat, Screen sharing. Both handle Live chat, Ticketing, Shopify, WordPress.

Answered from the vendors’ own pages

LiveChat: How much does LiveChat cost?

LiveChat pricing starts at $19/month for the Starter plan (annual billing). The Team plan is $49/person/month and includes unlimited users. The Business plan is $79/person/month with advanced features. Enterprise plans require a custom quote.

Source
tawk.to: How much does tawk.to cost?

tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.

Source
LiveChat: Does LiveChat offer a free trial?

Yes, LiveChat provides a 14-day free trial with AI-driven features and no credit card required.

Source
tawk.to: Is tawk.to free forever?

Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.

Source
LiveChat: What is the difference between LiveChat's Team and Business plans?

The Team plan ($49/person/month) tracks 400 visitors and includes unlimited campaigns and chat history. The Business plan ($79/person/month) tracks 1,000 visitors and adds work scheduler, advanced reporting, SMS, and Apple Messages support.

Source
tawk.to: How are tawk.to's hired chat agents priced?

Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.

Source
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