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Software · head to head

Rasa vs tawk.to

Rasa logo

Rasa

Software

Open-source framework for building conversational AI

From
Free
Rated
-
Full reviewWebsite
tawk.to logo

tawk.to

Software

100% free live chat software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Rasa free Developer Edition caps conversations at 1,000 external or 100 internal per company per month; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: Rasa covers NLU engine, tawk.to covers Live chat.

Where they differ

Only the attributes on which Rasa and tawk.to actually diverge.

Attributes where Rasa and tawk.to differ
AttributeRasatawk.to
Pricing modelopen-sourcefree
PlatformsOn-premise, Cloud deployment, Docker, KubernetesWeb, Ios, Android, Windows, Mac
Founded20162013

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Rasa

  • NLU engine
  • Dialogue management
  • Multi-language support
  • Testing tools
  • Slack
  • Teams
  • Custom channels
  • API

Only in tawk.to

  • Live chat
  • Ticketing
  • Knowledge base
  • CRM
  • Video chat
  • Screen sharing
  • WordPress
  • Shopify

What people use each for

The jobs each tool is most often brought in to do.

Rasa

  • Developers self-hosting an open source conversational AI framework before needing enterprise scalenot tawk.to

tawk.to

  • Budget-conscious sites wanting free core live chat and paying only for specific add-ons like AI or staffed agentsnot Rasa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Rasa

  • Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Rasa

Free
  • Open SourceFree
    • Full framework access
    • Community support
  • Rasa Pro$50/month
    • Additional tools
    • Priority support
  • Enterprise$undefined/month
    • Advanced features
    • Dedicated support

tawk.to

Free
  • Free ForeverFree
    • Unlimited agents
    • Unlimited history
    • Mobile apps
  • Hired Agent$1/hour
    • Professional agents
    • 24/7 coverage
    • Quality assured
  • Remove Branding$19/month
    • White label
    • Custom branding

Which should you pick?

Choose Rasa if

  • You need nlu engine.
  • You want to start without paying.
  • You work on On-premise, Cloud deployment, Docker, Kubernetes.
  • You also want dialogue management.
Rasa review

Choose tawk.to if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want ticketing.
tawk.to review

Questions people ask

Is Rasa or tawk.to better?
Neither clearly leads. Rasa starts at Free and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Rasa or tawk.to?
Rasa starts at Free and tawk.to at Free.
Does Rasa or tawk.to run on more platforms?
Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use Rasa for free?
Both have a free tier, so you can try either at no cost before committing.
What is Rasa best used for?
Rasa is most often used for developers self-hosting an open source conversational ai framework before needing enterprise scale. Of those, developers self-hosting an open source conversational ai framework before needing enterprise scale is not what tawk.to is typically brought in for.
What can Rasa do that tawk.to cannot?
Rasa covers NLU engine, Dialogue management, Multi-language support, Testing tools. tawk.to covers Live chat, Ticketing, Knowledge base, CRM.
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