Software · head to head
tawk.to vs Botpress
The short version
- Each has a real cost: tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan; Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- They diverge on capability: tawk.to covers Live chat, Botpress covers Visual bot builder.
Where they differ
Only the attributes on which tawk.to and Botpress actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in tawk.to
- Live chat
- Ticketing
- Knowledge base
- CRM
- Video chat
- Screen sharing
- WordPress
- Shopify
Only in Botpress
- Visual bot builder
- NLU integration
- Multi-channel support
- Analytics
- Slack
- Teams
- Messenger
What people use each for
The jobs each tool is most often brought in to do.
tawk.to
- Budget-conscious sites wanting free core live chat and paying only for specific add-ons like AI or staffed agentsnot Botpress
Botpress
- Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot tawk.to
- Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot tawk.to
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
tawk.to
- Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
- Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
- Human staffed chat agents are billed at $1/hour as a separate add-on
Botpress
- Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs
Pricing, plan by plan
tawk.to
Free- Free ForeverFree
- Unlimited agents
- Unlimited history
- Mobile apps
- Hired Agent$1/hour
- Professional agents
- 24/7 coverage
- Quality assured
- Remove Branding$19/month
- White label
- Custom branding
Botpress
FreeNo published plan breakdown. See the Botpress review.
Which should you pick?
Choose tawk.to if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android, Windows, Mac.
- You also want ticketing.
Choose Botpress if
- You need visual bot builder.
- You want to start without paying.
- You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- You also want nlu integration.
Questions people ask
- Is tawk.to or Botpress better?
- Neither clearly leads. tawk.to starts at Free and Botpress at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, tawk.to or Botpress?
- tawk.to starts at Free and Botpress at Free.
- Does tawk.to or Botpress run on more platforms?
- tawk.to runs on Web, Ios, Android, Windows, Mac. Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- Can I use tawk.to for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is tawk.to best used for?
- tawk.to is most often used for budget-conscious sites wanting free core live chat and paying only for specific add-ons like ai or staffed agents. Of those, budget-conscious sites wanting free core live chat and paying only for specific add-ons like ai or staffed agents is not what Botpress is typically brought in for.
- What can tawk.to do that Botpress cannot?
- tawk.to covers Live chat, Ticketing, Knowledge base, CRM. Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics.