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Haptik vs tawk.to

Haptik logo

Haptik

Live Chat

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite
tawk.to logo

tawk.to

Live Chat

100% free live chat software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only tawk.to has a free tier, so it costs nothing to try first.
  • Each has a real cost: Haptik no pricing is published, and no tier, cost structure or minimum is disclosed; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: Haptik covers Conversational AI, tawk.to covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Haptik and tawk.to actually diverge.

Attributes where Haptik and tawk.to differ
AttributeHaptiktawk.to
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Mobile, Messaging apps, VoiceWeb, Ios, Android, Windows, Mac

Identical on both: user rating (Not yet rated), category (Live Chat), founded (2013).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • Slack
  • API

Only in tawk.to

  • Live chat
  • Ticketing
  • Knowledge base
  • CRM
  • Video chat
  • Screen sharing
  • WordPress
  • Shopify

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Haptik

  • Building conversational AI assistants for customer supportnot tawk.to
  • Automating customer conversations across messaging channelsnot tawk.to

tawk.to

  • Website live chat and visitor engagementnot Haptik
  • Customer support automationnot Haptik

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

tawk.to

Free
  • Free Core SoftwareFree
    • Live chat software with no feature limitations
    • Chat pages
    • Knowledge base (hosted help center)
  • Branding Removal$29/month
    • Remove Powered by tawk.to widget branding
  • AI Assist Premium$29/month
    • AI-powered chatbot automation
  • Hired Chat Agents$1/hour
    • Professional trained agents 24/7/365

Which should you pick?

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Choose tawk.to if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want ticketing.
tawk.to review

Questions people ask

Is Haptik or tawk.to better?
Neither clearly leads. Haptik starts at On request and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Haptik or tawk.to?
tawk.to has a free tier; the other does not. Paid plans start at On request for Haptik and Free for tawk.to.
Does Haptik or tawk.to run on more platforms?
Haptik runs on Web, Mobile, Messaging apps, Voice. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use tawk.to for free?
Yes. tawk.to has a free tier, so you can try it without paying. Haptik starts at On request.
What is Haptik best used for?
Haptik is most often used for building conversational ai assistants for customer support, automating customer conversations across messaging channels. Of those, building conversational ai assistants for customer support and automating customer conversations across messaging channels are not what tawk.to is typically brought in for.
What can Haptik do that tawk.to cannot?
Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. tawk.to covers Live chat, Ticketing, Knowledge base, CRM. Both handle Web support.

Answered from the vendors’ own pages

Haptik: How much does Haptik cost?

Haptik does not publish pricing. The platform uses a custom enterprise pricing model requiring direct contact with sales.

Source
tawk.to: How much does tawk.to cost?

tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.

Source
Haptik: How can I get Haptik pricing?

Contact Haptik by requesting a demo or emailing [email protected] to receive personalized pricing based on deployment scale, features needed, and organizational requirements.

Source
tawk.to: Is tawk.to free forever?

Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.

Source
tawk.to: How are tawk.to's hired chat agents priced?

Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.

Source
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