Live Chat & Chatbots · head to head
Smartsupp vs Capacity
Smartsupp
Live Chat & Chatbots
Live chat with advanced visitor tracking and co-browsing
- From
- Free
- Rated
- -
Capacity
Live Chat & Chatbots
AI-powered customer service automation platform
- From
- On request
- Rated
- -
The short version
- Only Smartsupp has a free tier, so it costs nothing to try first.
- Each has a real cost: Smartsupp free plan is capped at 1 operator and 25 conversations per month; Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- They diverge on capability: Smartsupp covers Live chat messaging, Capacity covers AI chatbot.
Where they differ
Only the attributes on which Smartsupp and Capacity actually diverge.
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Smartsupp
- Live chat messaging
- Co-browsing
- Visitor tracking
- Heatmaps
- Shopify
- Zapier
- API
- Mobile app support
Only in Capacity
- AI chatbot
- Knowledge management
- Multi-channel support
- Analytics
- Salesforce
- Zendesk
- ServiceNow
- Mobile support
Both cover
- Slack
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Smartsupp
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Capacity
Capacity
- Knowledge base and helpdesk deflectionnot Smartsupp
- AI agents answering across chat, voice, email and SMSnot Smartsupp
- Real-time assistance for human agents on a callnot Smartsupp
- Automating multi-step support workflowsnot Smartsupp
- Regulated support environments needing the HIPAA packagenot Smartsupp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Smartsupp
- Free plan is capped at 1 operator and 25 conversations per month
- Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
- Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual
Capacity
- Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
- Agent Assist and conversation intelligence are charged per hour of agent time on top
- Live chat, agent assist and conversation intelligence require the Pro tier
- The HIPAA package and advanced workflows are Enterprise only
- No prices are published for any tier
Pricing, plan by plan
Smartsupp
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Professional$30/month
- Unlimited agents
- Co-browsing
- Business$60/month
- Advanced analytics
- Priority support
Capacity
On request- Starter$125/month
- AI chatbot
- Up to 50 articles
- Professional$300/month
- Unlimited articles
- Advanced AI
- Enterprise$undefined/month
- Full customization
- Dedicated support
Which should you pick?
Choose Smartsupp if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want co-browsing.
Choose Capacity if
- You need ai chatbot.
- You work on Web, Mobile, Chat widgets, API.
- You also want knowledge management.
Questions people ask
- Is Smartsupp or Capacity better?
- Neither clearly leads. Smartsupp starts at Free and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Smartsupp or Capacity?
- Smartsupp has a free tier; the other does not. Paid plans start at Free for Smartsupp and On request for Capacity.
- Does Smartsupp or Capacity run on more platforms?
- Smartsupp runs on Web, Mobile app, IOS, Android. Capacity runs on Web, Mobile, Chat widgets, API.
- Can I use Smartsupp for free?
- Yes. Smartsupp has a free tier, so you can try it without paying. Capacity starts at On request.
- What is Smartsupp best used for?
- Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what Capacity is typically brought in for.
- What can Smartsupp do that Capacity cannot?
- Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Both handle Slack, Web support.