Softwr

Live Chat · head to head

Ada vs Smartsupp

Ada logo

Ada

Live Chat

Conversational AI platform powered by machine learning

From
Free
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Ada no pricing disclosed on website; Smartsupp free tier limited to 25 conversations per month and 14-day history
  • They diverge on capability: Ada covers Conversational AI, Smartsupp covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Ada and Smartsupp actually diverge.

Attributes where Ada and Smartsupp differ
AttributeAdaSmartsupp
PlatformsWeb, Mobile, SMS, Messaging appsWeb, Mobile app, IOS, Android
Founded20162012

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Ada

  • Conversational AI
  • Automatic resolution
  • Multi-language support
  • Analytics
  • Salesforce
  • Zendesk
  • Mobile support
  • SMS support

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Zapier
  • Mobile app support
  • IOS support

Both cover

  • Slack
  • API
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Ada

  • AI-powered customer service automationnot Smartsupp
  • Chatbot deployment and managementnot Smartsupp
  • Support ticket automation and resolutionnot Smartsupp
  • Multi-channel customer communicationnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Ada

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Ada

  • No pricing disclosed on website
  • Requires consultation with sales team to obtain quotes
  • No information on subscription tiers or licensing options

Smartsupp

  • Free tier limited to 25 conversations per month and 14-day history
  • Annual billing required for best pricing (up to 30% savings)
  • Operator limits scale with plan tier

Pricing, plan by plan

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

Smartsupp

Free
  • FreeFree
    • 1 operator
    • 25 conversations per month
    • 14-day conversation history
  • Solo$17/month
    • 1 operator
    • Unlimited conversations
    • All channels including email
  • Plus$25/month
    • 3 operators
    • Unlimited conversations
    • Automation workflows
  • Expert$83/month
    • 5+ operators
    • Unlimited conversations
    • Premium support

Which should you pick?

Choose Ada if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want automatic resolution.
Ada review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is Ada or Smartsupp better?
Neither clearly leads. Ada starts at Free and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Ada or Smartsupp?
Ada starts at Free and Smartsupp at Free.
Does Ada or Smartsupp run on more platforms?
Ada runs on Web, Mobile, SMS, Messaging apps. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use Ada for free?
Both have a free tier, so you can try either at no cost before committing.
What is Ada best used for?
Ada is most often used for ai-powered customer service automation, chatbot deployment and management, support ticket automation and resolution, multi-channel customer communication. Of those, ai-powered customer service automation and chatbot deployment and management are not what Smartsupp is typically brought in for.
What can Ada do that Smartsupp cannot?
Ada covers Conversational AI, Automatic resolution, Multi-language support, Analytics. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Slack, API, Web support.

Answered from the vendors’ own pages

Ada: How is Ada's customer service AI platform priced?

Ada does not publish pricing on its website. To obtain pricing information and discuss your specific requirements, book a free consultation with Ada's AI customer service experts through their website.

Source
Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source
Ada: Does Ada offer a free trial?

Ada does not advertise a free trial on its pricing page. Interested prospects must contact the sales team directly or book a consultation to discuss trial options and pricing.

Source
Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source
Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source
Share

Related pages

More on Ada

More on Smartsupp

Keep looking

Other head to heads