Live Chat & Chatbots · head to head
Smartsupp vs Botpress
Smartsupp
Live Chat & Chatbots
Live chat with advanced visitor tracking and co-browsing
- From
- Free
- Rated
- -
Botpress
Live Chat & Chatbots
Open-source chatbot platform and framework
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Smartsupp free plan is capped at 1 operator and 25 conversations per month; Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- They diverge on capability: Smartsupp covers Live chat messaging, Botpress covers Visual bot builder.
Where they differ
Only the attributes on which Smartsupp and Botpress actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Smartsupp
- Live chat messaging
- Co-browsing
- Visitor tracking
- Heatmaps
- Shopify
- Zapier
- API
- Web support
Only in Botpress
- Visual bot builder
- NLU integration
- Multi-channel support
- Analytics
- Teams
- Messenger
- On-premise support
Both cover
- Slack
What people use each for
The jobs each tool is most often brought in to do.
Smartsupp
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Botpress
Botpress
- Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot Smartsupp
- Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot Smartsupp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Smartsupp
- Free plan is capped at 1 operator and 25 conversations per month
- Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
- Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual
Botpress
- Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs
Pricing, plan by plan
Smartsupp
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Professional$30/month
- Unlimited agents
- Co-browsing
- Business$60/month
- Advanced analytics
- Priority support
Botpress
FreeNo published plan breakdown. See the Botpress review.
Which should you pick?
Choose Smartsupp if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want co-browsing.
Choose Botpress if
- You need visual bot builder.
- You want to start without paying.
- You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- You also want nlu integration.
Questions people ask
- Is Smartsupp or Botpress better?
- Neither clearly leads. Smartsupp starts at Free and Botpress at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Smartsupp or Botpress?
- Smartsupp starts at Free and Botpress at Free.
- Does Smartsupp or Botpress run on more platforms?
- Smartsupp runs on Web, Mobile app, IOS, Android. Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- Can I use Smartsupp for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Smartsupp best used for?
- Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what Botpress is typically brought in for.
- What can Smartsupp do that Botpress cannot?
- Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Both handle Slack.