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Software · head to head

Pure Chat vs Gorgias

Pure Chat logo

Pure Chat

Software

Simple and affordable live chat for any business

From
Free
Rated
-
Full reviewWebsite
Gorgias logo

Gorgias

Software

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite

The short version

  • Only Pure Chat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator; Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • They diverge on capability: Pure Chat covers Live chat widget, Gorgias covers Omnichannel inbox.

Where they differ

Only the attributes on which Pure Chat and Gorgias actually diverge.

Attributes where Pure Chat and Gorgias differ
AttributePure ChatGorgias
Starting priceFree$10/month
Pricing modelfreemiumusage-based
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android
Founded20112015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • Salesforce
  • HubSpot
  • Zapier
  • API

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • Shopify
  • BigCommerce

Both cover

  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Pure Chat

  • Small single-site teams needing live chat with SMS notificationsnot Gorgias

Gorgias

  • E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Pure Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pure Chat

  • Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
  • Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual

Gorgias

  • Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

Pricing, plan by plan

Pure Chat

Free
  • FreeFree
    • Up to 1 agent
    • Basic chat
  • Premium$50/month
    • Unlimited agents
    • Advanced features
  • Business$100/month
    • White-label
    • Premium support

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Which should you pick?

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Questions people ask

Is Pure Chat or Gorgias better?
Neither clearly leads. Pure Chat starts at Free and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pure Chat or Gorgias?
Pure Chat has a free tier; the other does not. Paid plans start at Free for Pure Chat and $10/month for Gorgias.
Does Pure Chat or Gorgias run on more platforms?
Pure Chat runs on Web, Mobile app, IOS, Android. Gorgias runs on Web, Ios, Android.
Can I use Pure Chat for free?
Yes. Pure Chat has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Pure Chat best used for?
Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what Gorgias is typically brought in for.
What can Pure Chat do that Gorgias cannot?
Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Both handle Web support, Android support.
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Related pages

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