Software · head to head
Pure Chat vs Freshchat
The short version
- Each has a real cost: Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator; Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting
- They diverge on capability: Pure Chat covers Live chat widget, Freshchat covers Live chat.
Where they differ
Only the attributes on which Pure Chat and Freshchat actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- Salesforce
- HubSpot
- Zapier
- API
Only in Freshchat
- Live chat
- Chatbots
- Campaigns
- Apple Business Chat
- Freshdesk
- Freshsales
Both cover
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Freshchat
Freshchat
- Live chat on a website or in an appnot Pure Chat
- Shared inbox across chat, email and social messengersnot Pure Chat
- Chatbot deflection before a conversation reaches an agentnot Pure Chat
- Routing conversations by skill or language on the higher tiersnot Pure Chat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Freshchat
- The free plan covers up to 10 agents and omits social messengers, SMS and reporting
- Reporting and social channels need Growth at $19 per agent per month billed annually
- Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
- Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
- Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot
Pricing, plan by plan
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Freshchat
Free- FreeFree
- 100 contacts
- Chatbot
- Inbox views
- Growth$19/month
- 2000 contacts
- Pro$49/month
- 5000 contacts
- Auto-resolve
- Advanced routing
- Enterprise$79/month
- Unlimited contacts
- Custom bots
- User authentication
Which should you pick?
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Choose Freshchat if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want chatbots.
Questions people ask
- Is Pure Chat or Freshchat better?
- Neither clearly leads. Pure Chat starts at Free and Freshchat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Pure Chat or Freshchat?
- Pure Chat starts at Free and Freshchat at Free.
- Does Pure Chat or Freshchat run on more platforms?
- Pure Chat runs on Web, Mobile app, IOS, Android. Freshchat runs on Web, Ios, Android.
- Can I use Pure Chat for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Pure Chat best used for?
- Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what Freshchat is typically brought in for.
- What can Pure Chat do that Freshchat cannot?
- Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Freshchat covers Live chat, Chatbots, Campaigns, WhatsApp. Both handle Web support, Android support.