Software · head to head
Olark vs Capacity
Capacity
Software
AI-powered customer service automation platform
- From
- On request
- Rated
- -
The short version
- Only Olark has a free tier, so it costs nothing to try first.
- Each has a real cost: Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan; Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- They diverge on capability: Olark covers Live chat, Capacity covers AI chatbot.
Where they differ
Only the attributes on which Olark and Capacity actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Olark
- Live chat
- Chat transcripts
- Visitor insights
- Customization
- Offline messaging
- Shortcuts
- HubSpot
- Mailchimp
Only in Capacity
- AI chatbot
- Knowledge management
- Multi-channel support
- Analytics
- ServiceNow
- Mobile support
- Chat widgets support
- API support
Both cover
- Salesforce
- Slack
- Zendesk
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Olark
- Live chat on a website with a small support teamnot Capacity
- Running an AI agent on website conversations with human handoffnot Capacity
Capacity
- Knowledge base and helpdesk deflectionnot Olark
- AI agents answering across chat, voice, email and SMSnot Olark
- Real-time assistance for human agents on a callnot Olark
- Automating multi-step support workflowsnot Olark
- Regulated support environments needing the HIPAA packagenot Olark
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Olark
- The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
- That flat price covers only one human seat, with each additional seat at $29 a month
- Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price
Capacity
- Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
- Agent Assist and conversation intelligence are charged per hour of agent time on top
- Live chat, agent assist and conversation intelligence require the Pro tier
- The HIPAA package and advanced workflows are Enterprise only
- No prices are published for any tier
Pricing, plan by plan
Olark
Free- FreeFree
- 20 chats/month
- 1 agent
- Basic customization
- Standard$29/month
- Unlimited chats
- Chat transcripts
- Integrations
- Pro$undefined/month
- Co-browsing
- Chatbot
- Priority support
Capacity
On request- Starter$125/month
- AI chatbot
- Up to 50 articles
- Professional$300/month
- Unlimited articles
- Advanced AI
- Enterprise$undefined/month
- Full customization
- Dedicated support
Which should you pick?
Choose Olark if
- You need live chat.
- You want to start without paying.
- You also want chat transcripts.
Choose Capacity if
- You need ai chatbot.
- You work on Web, Mobile, Chat widgets, API.
- You also want knowledge management.
Questions people ask
- Is Olark or Capacity better?
- Neither clearly leads. Olark starts at Free and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Olark or Capacity?
- Olark has a free tier; the other does not. Paid plans start at Free for Olark and On request for Capacity.
- Does Olark or Capacity run on more platforms?
- Olark runs on Web. Capacity runs on Web, Mobile, Chat widgets, API.
- Can I use Olark for free?
- Yes. Olark has a free tier, so you can try it without paying. Capacity starts at On request.
- What is Olark best used for?
- Olark is most often used for live chat on a website with a small support team, running an ai agent on website conversations with human handoff. Of those, live chat on a website with a small support team and running an ai agent on website conversations with human handoff are not what Capacity is typically brought in for.
- What can Olark do that Capacity cannot?
- Olark covers Live chat, Chat transcripts, Visitor insights, Customization. Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Both handle Salesforce, Slack, Zendesk, Web support.