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E-commerce & Retail · head to head

Magento vs Trustpilot

Magento logo

Magento

E-commerce & Retail

Open-source ecommerce platform for enterprise retail

From
Free
Rated
-
Full reviewWebsite
Trustpilot logo

Trustpilot

E-commerce & Retail

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Magento magento Open Source is available under the OSL v3 license as a free self-hosted edition, but Adobe sells a separate proprietary Adobe Commerce edition with additional B2B, page builder and cloud features not included in the open source code; Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • They diverge on capability: Magento covers Multi-store management, Trustpilot covers Review collection.

Where they differ

Only the attributes on which Magento and Trustpilot actually diverge.

Attributes where Magento and Trustpilot differ
AttributeMagentoTrustpilot
Pricing modelopen-sourcesubscription
Founded20082011

Identical on both: starting price (Free), free tier (Yes), platforms (Web), user rating (Not yet rated), category (E-commerce & Retail).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Magento

  • Multi-store management
  • Advanced product catalog
  • Customer segmentation
  • Order management system
  • Inventory management
  • Progressive Web App
  • GraphQL API
  • Security & compliance

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

What people use each for

The jobs each tool is most often brought in to do.

Magento

No use cases recorded yet. See the Magento review.

Trustpilot

  • Collecting and displaying customer reviews on a business profilenot Magento
  • Inviting customers to review after a purchase and showing ratings on sitenot Magento

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Magento

  • Magento Open Source is available under the OSL v3 license as a free self-hosted edition, but Adobe sells a separate proprietary Adobe Commerce edition with additional B2B, page builder and cloud features not included in the open source code

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Pricing, plan by plan

Magento

Free
  • Magento Open SourceFree
    • Unlimited products
    • Multiple storefronts
    • Advanced marketing
  • Adobe Commerce$20000/year
    • All Open Source features
    • 24/7 enterprise support
    • Managed cloud hosting

Trustpilot

Free
  • FreeFree
    • Review collection
    • Basic analytics
    • Response tools
  • Professional$200/month
    • All Free features
    • Advanced analytics
    • Priority inbox

Which should you pick?

Choose Magento if

  • You need multi-store management.
  • You want to start without paying.
  • You also want advanced product catalog.
Magento review

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Questions people ask

Is Magento or Trustpilot better?
Neither clearly leads. Magento starts at Free and Trustpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Magento or Trustpilot?
Magento starts at Free and Trustpilot at Free.
Does Magento or Trustpilot run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Magento for free?
Both have a free tier, so you can try either at no cost before committing.
What can Magento do that Trustpilot cannot?
Magento covers Multi-store management, Advanced product catalog, Customer segmentation, Order management system. Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard.
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