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E-Commerce · head to head

Mercari vs Trustpilot

Mercari logo

Mercari

E-Commerce

Japan-founded peer-to-peer resale marketplace with a flat seller commission

From
Free
Rated
-
Full reviewWebsite
Trustpilot logo

Trustpilot

E-Commerce

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Mercari the flat 10 percent commission plus payment processing fees applies even to very low-value items, so selling something for a few dollars can leave the seller with proportionally little after fees and packaging.; Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • They diverge on capability: Mercari covers Flat seller commission, Trustpilot covers Review collection.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Mercari and Trustpilot actually diverge.

Attributes where Mercari and Trustpilot differ
AttributeMercariTrustpilot
Pricing modelFree to list; 10 percent seller commission on sale price plus payment processing feefreemium
PlatformsiOS, Android, WebWeb
FoundedUnknown2011

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Mercari

  • Flat seller commission
  • Prepaid shipping labels
  • Local pickup and offers
  • Smart pricing and price drops
  • Mercari authenticity guarantee
  • Instant or standard payout

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

What people use each for

The jobs each tool is most often brought in to do.

Mercari

  • Someone clearing out a wide mix of household items, not just clothing, in one listing appnot Trustpilot
  • A casual seller who wants a flat, predictable commission rather than a tiered fee structurenot Trustpilot
  • A buyer looking for secondhand electronics or general goods alongside apparelnot Trustpilot
  • A seller using local pickup to avoid shipping costs on bulky itemsnot Trustpilot

Trustpilot

  • Review collection and managementnot Mercari
  • Customer reputation monitoringnot Mercari
  • Review widget integrationnot Mercari
  • Multi-location business review trackingnot Mercari

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Mercari

  • The flat 10 percent commission plus payment processing fees applies even to very low-value items, so selling something for a few dollars can leave the seller with proportionally little after fees and packaging.
  • Shipping is the seller's responsibility to arrange and package correctly, and disputes over item condition or damage in transit are common friction points in buyer-seller resolution.
  • Instant payout carries its own fee on top of the selling and processing fees already deducted, so getting money out quickly costs more than waiting for standard transfer.
  • Buyer protection and authenticity verification are limited outside the specific luxury authentication programme, so counterfeit risk on unverified categories rests largely on buyer judgement of listing photos and seller ratings.
  • Market depth and typical sale prices vary significantly between the Japan and US versions of the app, and the two operate as largely separate marketplaces despite the shared brand.

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Pricing, plan by plan

Mercari

Free
  • SellingFree
    • 10 percent selling fee on final sale price
    • Separate payment processing fee, roughly 2.9 percent plus a fixed amount
    • Instant payout carries an additional fee versus standard bank transfer

Trustpilot

Free
  • FreeFree
    • 50 review invitations monthly
    • Unlimited Support Center access
    • Basic review collection and management
  • Starter$99/month
    • 100 review invitations monthly
    • 2 widgets, 1 user, 1 domain
    • 15 integrations
  • Plus$319/month
    • 300 invitations monthly
    • 10 widgets, 3 users
    • Up to 3 domains
  • Premium$799/month
    • 1,000 invitations monthly
    • 21 widgets, 10 users
    • Unlimited domains

Which should you pick?

Choose Mercari if

  • You need flat seller commission.
  • You want to start without paying.
  • You work on iOS, Android, Web.
  • You also want prepaid shipping labels.
Mercari review

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Questions people ask

Is Mercari or Trustpilot better?
Neither clearly leads. Mercari starts at Free and Trustpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Mercari or Trustpilot?
Mercari starts at Free and Trustpilot at Free.
Does Mercari or Trustpilot run on more platforms?
Mercari runs on iOS, Android, Web. Trustpilot runs on Web.
Can I use Mercari for free?
Both have a free tier, so you can try either at no cost before committing.
What is Mercari best used for?
Mercari is most often used for someone clearing out a wide mix of household items, not just clothing, in one listing app, a casual seller who wants a flat, predictable commission rather than a tiered fee structure, a buyer looking for secondhand electronics or general goods alongside apparel, a seller using local pickup to avoid shipping costs on bulky items. Of those, someone clearing out a wide mix of household items, not just clothing, in one listing app and a casual seller who wants a flat, predictable commission rather than a tiered fee structure are not what Trustpilot is typically brought in for.
What can Mercari do that Trustpilot cannot?
Mercari covers Flat seller commission, Prepaid shipping labels, Local pickup and offers, Smart pricing and price drops. Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard.

Answered from the vendors’ own pages

Mercari: How much does Mercari charge sellers?

A flat 10 percent selling fee on the final sale price in the US, plus a separate payment processing fee, both deducted from the seller payout.

Trustpilot: Does Trustpilot offer a free plan?

Yes. Trustpilot's Free plan includes 50 review invitations monthly, unlimited Support Center access, and basic review management at no cost.

Source
Mercari: Does the buyer pay any extra platform fee?

No separate platform fee is added at buyer checkout the way Vinted adds a buyer protection fee; the buyer pays the listed price plus shipping if not included.

Trustpilot: What is the minimum contract length for Trustpilot paid plans?

All Trustpilot contracts require a 12-month commitment, prepaid annually. This applies to Starter, Plus, Premium, and Enterprise plans.

Source
Mercari: Is Mercari the same marketplace in Japan and the US?

No, they operate as separate marketplaces under the same brand, with different inventory, pricing and fee history.

Trustpilot: Does Trustpilot charge per domain or per organization?

Pricing for Plus and Premium plans is per domain. The Starter plan includes 1 domain; Plus covers up to 3 domains; Premium supports unlimited domains. Enterprise pricing is custom.

Source
Trustpilot: Can data be accessed after canceling Trustpilot?

Yes. Trustpilot states that 'Reviews remain accessible if service is discontinued,' ensuring customers retain access to collected review data even after canceling.

Source
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