Trustpilotvs
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BigCommerce: Enterprise ecommerce platform for ambitious merchants
Trustpilot
Review management platform for ecommerce
As of 30 August 2026, Trustpilot has a free plan and paid plans start at $99/month. Trustpilot is a review management platform that helps ecommerce businesses collect, manage, and display customer reviews. Softwr lists it under E-Commerce. Trustpilot is launched in 2011, available on Web.
Overview
What Trustpilot does
Trustpilot is a review management platform that helps ecommerce businesses collect, manage, and display customer reviews. It builds trust with potential customers and provides valuable feedback for improving products and services.
What people use it for
- Review collection and management
- Customer reputation monitoring
- Review widget integration
- Multi-location business review tracking
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Trustpilot.
- Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
- The Plus and Premium plans are priced per domain, so a second brand doubles the cost
- Starter at $99 a month billed annually allows one user, two widgets and one domain
- Customising the public profile to match a brand requires the Plus plan at $319 a month
- Sentiment analysis and custom dashboards are Premium only at $799 a month
- Every published price requires annual billing
Cross-shopped
What people choose instead of Trustpilot
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- TrustpilotvsSquare
Square: Powering the economy
- TrustpilotvsMagento
Magento: Open-source ecommerce platform for enterprise retail
- TrustpilotvsShopkeep
Shopkeep: Cloud-based POS for small businesses
Pricing
What Trustpilot costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- 50 review invitations monthly
- Unlimited Support Center access
- Basic review collection and management
Starter
$99 /mo
- 100 review invitations monthly
- 2 widgets, 1 user, 1 domain
- 15 integrations
- Designed for small businesses (up to $5M revenue)
- Available to new customers only
- 12-month commitment, billed annually
Plus
$319 /mo
- 300 invitations monthly
- 10 widgets, 3 users
- Up to 3 domains
- All integrations, profile customization
- 14-day free trial
- Price per domain
Premium
$799 /mo
- 1,000 invitations monthly
- 21 widgets, 10 users
- Unlimited domains
- Dedicated Customer Success Manager
- Advanced analytics and dashboards
- Price per domain
Enterprise
On request
- Unlimited invitations
- 22 widgets, 1,000 users
- Custom pricing
- Dedicated support and optimization tools
- Contact sales for estimate
Capabilities
Features
Review collection
Email surveys
Review moderation
Analytics dashboard
Response management
Star rating display
Widgets
API access
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Does Trustpilot offer a free plan?
Yes. Trustpilot's Free plan includes 50 review invitations monthly, unlimited Support Center access, and basic review management at no cost.
SourceWhat is the minimum contract length for Trustpilot paid plans?
All Trustpilot contracts require a 12-month commitment, prepaid annually. This applies to Starter, Plus, Premium, and Enterprise plans.
SourceDoes Trustpilot charge per domain or per organization?
Pricing for Plus and Premium plans is per domain. The Starter plan includes 1 domain; Plus covers up to 3 domains; Premium supports unlimited domains. Enterprise pricing is custom.
SourceCan data be accessed after canceling Trustpilot?
Yes. Trustpilot states that 'Reviews remain accessible if service is discontinued,' ensuring customers retain access to collected review data even after canceling.
SourceBehind it
Who makes Trustpilot
- Company
- Trustpilot
- Based in
- Copenhagen, Denmark
Keep looking
Where to go from Trustpilot
- Trustpilot alternativesEvery product people weigh against it
- Trustpilot pricingPlans, floors and what the tiers exclude
- Trustpilot badgesWhich rules it meets, and the figure behind each
- All E-Commerce softwareThe full category
- Best E-Commerce softwareThe shortlist, and how it was cut
Best E-Commerce software for
Compare Trustpilot with
- Square
- BigCommerce
- Magento
- Shopkeep
- Stripe
- Mailchimp
- Bluepark
- Retail Pro
- Braze
- Hotjar
- Contentful
- Heartland Retail
- Mollie
- Namecheap
- OpenCart
- Oracle Commerce
- PrestaShop
- Razorpay
Other E-Commerce software
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From $29.95/mo13 researched notesOpen core commerce platform, free as Magento Open Source and licensed by revenue as Adobe Commerce
Free plan14 researched notesA UK-based ecommerce platform to design, sell and manage your online store
From £14.99/mo10 researched notesCloud point of sale and inventory management sold alongside Heartland card processing
From $150/mo13 researched notesEuropean payment service provider with published per-transaction rates and no monthly fee on the online plan
From £0.3/transaction12 researched notesICANN-accredited domain registrar that also sells shared hosting, SSL certificates and email
From $0.88/yr13 researched notesSelf-hosted open source shopping cart written in PHP, released under the MIT licence
Free plan13 researched notesIndian payment gateway for domestic and international card, UPI and wallet acceptance
14 researched notes
Softwr does not host reviews and shows no star rating for Trustpilot, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Trustpilot
Trustpilot alternatives
What people switch to, and what they give up
Trustpilot pricing
Every tier, and where the cost actually lands
Compare Trustpilot
Put it head to head with anything we hold
Trustpilot badge
Its rating, and an embed for your own site
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