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E-Commerce · head to head

Spree Commerce vs Trustpilot

Spree Commerce logo

Spree Commerce

E-Commerce

Complete open source ecommerce solution

From
Free
Rated
-
Full reviewWebsite
Trustpilot logo

Trustpilot

E-Commerce

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Spree Commerce multi-vendor marketplace, B2B commerce and multi-tenant white label modules are Enterprise Edition only and licensed separately from the open source core; Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • They diverge on capability: Spree Commerce covers Multi-store support, Trustpilot covers Review collection.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Spree Commerce and Trustpilot actually diverge.

Attributes where Spree Commerce and Trustpilot differ
AttributeSpree CommerceTrustpilot
Founded20072011

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web), user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Spree Commerce

  • Multi-store support
  • Multi-currency
  • Multi-language
  • REST API
  • GraphQL support
  • Mobile-ready
  • SEO optimization
  • Flexible taxonomy

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

What people use each for

The jobs each tool is most often brought in to do.

Spree Commerce

  • E-commerce platforms with zero platform fees and no vendor lock-innot Trustpilot
  • Self-hosted shopping experiences on AWS, GCP, Azure, or on-premise infrastructurenot Trustpilot
  • Deployments requiring predictable costs that don't scale with revenuenot Trustpilot

Trustpilot

  • Review collection and managementnot Spree Commerce
  • Customer reputation monitoringnot Spree Commerce
  • Review widget integrationnot Spree Commerce
  • Multi-location business review trackingnot Spree Commerce

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Spree Commerce

  • Multi-vendor marketplace, B2B commerce and multi-tenant white label modules are Enterprise Edition only and licensed separately from the open source core
  • Enterprise Edition pricing is quoted per customer depending on modules and scale, with no published rate
  • Support with guaranteed response times and a success manager comes only with Enterprise Edition
  • The free Community Edition is self hosted, so hosting, upgrades and Ruby on Rails maintenance are the operator's responsibility

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Pricing, plan by plan

Spree Commerce

Free
  • Open SourceFree
    • Full platform access
    • Community support
    • All core features
  • Enterprise$undefined/month
    • Premium support
    • Custom development
    • SLA guarantees

Trustpilot

Free
  • FreeFree
    • 50 review invitations monthly
    • Unlimited Support Center access
    • Basic review collection and management
  • Starter$99/month
    • 100 review invitations monthly
    • 2 widgets, 1 user, 1 domain
    • 15 integrations
  • Plus$319/month
    • 300 invitations monthly
    • 10 widgets, 3 users
    • Up to 3 domains
  • Premium$799/month
    • 1,000 invitations monthly
    • 21 widgets, 10 users
    • Unlimited domains

Which should you pick?

Choose Spree Commerce if

  • You need multi-store support.
  • You want to start without paying.
  • You also want multi-currency.
Spree Commerce review

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Questions people ask

Is Spree Commerce or Trustpilot better?
Neither clearly leads. Spree Commerce starts at Free and Trustpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Spree Commerce or Trustpilot?
Spree Commerce starts at Free and Trustpilot at Free.
Does Spree Commerce or Trustpilot run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Spree Commerce for free?
Both have a free tier, so you can try either at no cost before committing.
What is Spree Commerce best used for?
Spree Commerce is most often used for e-commerce platforms with zero platform fees and no vendor lock-in, self-hosted shopping experiences on aws, gcp, azure, or on-premise infrastructure, deployments requiring predictable costs that don't scale with revenue. Of those, e-commerce platforms with zero platform fees and no vendor lock-in and self-hosted shopping experiences on aws, gcp, azure, or on-premise infrastructure are not what Trustpilot is typically brought in for.
What can Spree Commerce do that Trustpilot cannot?
Spree Commerce covers Multi-store support, Multi-currency, Multi-language, REST API. Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard.

Answered from the vendors’ own pages

Spree Commerce: Is Spree Commerce free?

Yes, Spree Commerce is free and open source under a BSD 3-Clause license. The core platform has zero platform fees and no GMV (Gross Merchandise Volume) cuts or transaction fees, and sandbox access is free without requiring a credit card.

Source
Trustpilot: Does Trustpilot offer a free plan?

Yes. Trustpilot's Free plan includes 50 review invitations monthly, unlimited Support Center access, and basic review management at no cost.

Source
Spree Commerce: What is Spree Commerce's pricing model?

Spree Commerce operates as free open-source software. Users self-host on their choice of infrastructure (AWS, GCP, Azure, or on-premise), so costs are based on the hosting infrastructure selected rather than platform subscription fees. An Enterprise Edition is available with optional dedicated support, but specific pricing is not published.

Source
Trustpilot: What is the minimum contract length for Trustpilot paid plans?

All Trustpilot contracts require a 12-month commitment, prepaid annually. This applies to Starter, Plus, Premium, and Enterprise plans.

Source
Spree Commerce: Are there transaction fees with Spree Commerce?

No, Spree Commerce charges zero transaction fees. Unlike SaaS e-commerce platforms that take a percentage of sales, Spree offers predictable costs that don't scale with revenue, giving merchants full control over their margins.

Source
Trustpilot: Does Trustpilot charge per domain or per organization?

Pricing for Plus and Premium plans is per domain. The Starter plan includes 1 domain; Plus covers up to 3 domains; Premium supports unlimited domains. Enterprise pricing is custom.

Source
Trustpilot: Can data be accessed after canceling Trustpilot?

Yes. Trustpilot states that 'Reviews remain accessible if service is discontinued,' ensuring customers retain access to collected review data even after canceling.

Source
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