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Software · head to head

Shopkeep vs Trustpilot

Shopkeep logo

Shopkeep

Software

Cloud-based POS for small businesses

From
$49/month
Rated
-
Full reviewWebsite
Trustpilot logo

Trustpilot

Software

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Trustpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Shopkeep unreliable inventory control across multiple locations; Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • They diverge on capability: Shopkeep covers Point of sale, Trustpilot covers Review collection.

Where they differ

Only the attributes on which Shopkeep and Trustpilot actually diverge.

Attributes where Shopkeep and Trustpilot differ
AttributeShopkeepTrustpilot
Starting price$49/monthFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsiPad, WebWeb
Founded20082011

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Shopkeep

  • Point of sale
  • Payment processing
  • Inventory management
  • Customer profiles
  • Sales analytics
  • Employee management
  • Mobile POS
  • Reporting

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

What people use each for

The jobs each tool is most often brought in to do.

Shopkeep

No use cases recorded yet. See the Shopkeep review.

Trustpilot

  • Collecting and displaying customer reviews on a business profilenot Shopkeep
  • Inviting customers to review after a purchase and showing ratings on sitenot Shopkeep

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Shopkeep

  • Unreliable inventory control across multiple locations
  • Cloud-dependent with no offline transaction processing capability
  • Dropped Bluetooth connections cause lost sales and payment processing failures

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Pricing, plan by plan

Shopkeep

$49/month

No published plan breakdown. See the Shopkeep review.

Trustpilot

Free
  • FreeFree
    • Review collection
    • Basic analytics
    • Response tools
  • Professional$200/month
    • All Free features
    • Advanced analytics
    • Priority inbox

Which should you pick?

Choose Shopkeep if

  • You need point of sale.
  • You work on iPad, Web.
  • You also want payment processing.
Shopkeep review

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Questions people ask

Is Shopkeep or Trustpilot better?
Neither clearly leads. Shopkeep starts at $49/month and Trustpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Shopkeep or Trustpilot?
Trustpilot has a free tier; the other does not. Paid plans start at $49/month for Shopkeep and Free for Trustpilot.
Does Shopkeep or Trustpilot run on more platforms?
Shopkeep runs on iPad, Web. Trustpilot runs on Web.
Can I use Trustpilot for free?
Yes. Trustpilot has a free tier, so you can try it without paying. Shopkeep starts at $49/month.
What can Shopkeep do that Trustpilot cannot?
Shopkeep covers Point of sale, Payment processing, Inventory management, Customer profiles. Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard.

Answered from the vendors’ own pages

Shopkeep: How much does Shopkeep cost?

Shopkeep by Lightspeed pricing varies by plan. Customers must request quotes for current pricing, which has shifted since the Lightspeed acquisition.

Source
Shopkeep: What hardware does Shopkeep require?

Shopkeep operates on iPad tablets, cloud-based systems, and traditional cash register setups, requiring third-party hardware integration.

Source
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Related pages

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