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Software · head to head

Etsy vs Trustpilot

Etsy logo

Etsy

Software

Global marketplace for handmade, vintage, and unique items

From
$0.2/per-listing
Rated
-
Full reviewWebsite
Trustpilot logo

Trustpilot

Software

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Trustpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Etsy etsy charges a $0.20 USD listing fee per item, a 6.5% transaction fee on sale price plus shipping, a 3% plus $0.25 USD payment processing fee, and a 2.5% currency conversion fee when shop and payment currencies differ; Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • They diverge on capability: Etsy covers Shop setup, Trustpilot covers Review collection.

Where they differ

Only the attributes on which Etsy and Trustpilot actually diverge.

Attributes where Etsy and Trustpilot differ
AttributeEtsyTrustpilot
Starting price$0.2/per-listingFree
Pricing modeltransactionsubscription
Free tierNoYes
Founded20052011

Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Etsy

  • Shop setup
  • Product listings
  • Payment processing
  • Shop customization
  • Order management
  • Shipping labels
  • Reviews & ratings
  • Shipping protection

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

What people use each for

The jobs each tool is most often brought in to do.

Etsy

No use cases recorded yet. See the Etsy review.

Trustpilot

  • Collecting and displaying customer reviews on a business profilenot Etsy
  • Inviting customers to review after a purchase and showing ratings on sitenot Etsy

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Etsy

  • Etsy charges a $0.20 USD listing fee per item, a 6.5% transaction fee on sale price plus shipping, a 3% plus $0.25 USD payment processing fee, and a 2.5% currency conversion fee when shop and payment currencies differ

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Pricing, plan by plan

Etsy

$0.2/per-listing
  • Standard Shop$0.2/per-listing-plus-commission
    • Listing fees
    • Transaction fees
    • Payment processing

Trustpilot

Free
  • FreeFree
    • Review collection
    • Basic analytics
    • Response tools
  • Professional$200/month
    • All Free features
    • Advanced analytics
    • Priority inbox

Which should you pick?

Choose Etsy if

  • You need shop setup.
  • You also want product listings.
Etsy review

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Questions people ask

Is Etsy or Trustpilot better?
Neither clearly leads. Etsy starts at $0.2/per-listing and Trustpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Etsy or Trustpilot?
Trustpilot has a free tier; the other does not. Paid plans start at $0.2/per-listing for Etsy and Free for Trustpilot.
Does Etsy or Trustpilot run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Trustpilot for free?
Yes. Trustpilot has a free tier, so you can try it without paying. Etsy starts at $0.2/per-listing.
What can Etsy do that Trustpilot cannot?
Etsy covers Shop setup, Product listings, Payment processing, Shop customization. Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard.
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Related pages

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