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E-Commerce · head to head

BigCommerce vs Trustpilot

BigCommerce logo

BigCommerce

E-Commerce

Hosted e-commerce platform that charges no transaction fee and no surcharge for third party gateways

From
$29.95/month
Rated
-
Full reviewWebsite
Trustpilot logo

Trustpilot

E-Commerce

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Trustpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: BigCommerce plans are gated on annual online sales, so a strong year pushes you into a higher tier and a higher subscription even though your traffic, catalogue and resource usage are unchanged.; Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • They diverge on capability: BigCommerce covers No platform transaction fee, Trustpilot covers Review collection.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which BigCommerce and Trustpilot actually diverge.

Attributes where BigCommerce and Trustpilot differ
AttributeBigCommerceTrustpilot
Starting price$29.95/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
Founded20092011

Identical on both: platforms (Web), user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BigCommerce

  • No platform transaction fee
  • Stencil theme framework
  • Multi-storefront
  • Faceted search
  • B2B capabilities
  • Headless support
  • Built-in tax integrations
  • Multi-currency

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

What people use each for

The jobs each tool is most often brought in to do.

BigCommerce

  • A merchant whose volume makes a percentage transaction fee the largest line in the platform decisionnot Trustpilot
  • A retailer needing several branded storefronts sharing one catalogue and one back officenot Trustpilot
  • A B2B seller who needs company accounts and customer-specific price lists without custom developmentnot Trustpilot
  • A team going headless who wants a managed commerce back end rather than a self-hosted onenot Trustpilot

Trustpilot

  • Review collection and managementnot BigCommerce
  • Customer reputation monitoringnot BigCommerce
  • Review widget integrationnot BigCommerce
  • Multi-location business review trackingnot BigCommerce

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BigCommerce

  • Plans are gated on annual online sales, so a strong year pushes you into a higher tier and a higher subscription even though your traffic, catalogue and resource usage are unchanged.
  • There is a documented ceiling on the number of variants a single product can have, which breaks configurable, made-to-measure and heavily optioned catalogues and forces awkward workarounds such as splitting one product into several listings.
  • The application marketplace is much smaller than the largest competitor's, so a specific integration or niche feature is more often a custom build, and custom builds are the line item that quietly exceeds the platform cost.
  • Theme customisation past the visual settings means Stencil, Handlebars templates and a local command line workflow, so changes that look small to a marketing team still require a developer and a deployment.
  • Migrating out moves products and inventory reasonably well and moves the things that matter badly, since customer passwords cannot be exported in usable form, order history rarely transfers intact, and reviews and URL structure have to be rebuilt with a redirect map you must produce yourself or lose the search traffic.

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Pricing, plan by plan

BigCommerce

$29.95/month
  • Standard$29.95/month
    • Unlimited products
    • 2 staff accounts
    • Basic reports
  • Plus$79.95/month
    • All Standard features
    • Up to 5 staff accounts
    • Advanced reports

Trustpilot

Free
  • FreeFree
    • 50 review invitations monthly
    • Unlimited Support Center access
    • Basic review collection and management
  • Starter$99/month
    • 100 review invitations monthly
    • 2 widgets, 1 user, 1 domain
    • 15 integrations
  • Plus$319/month
    • 300 invitations monthly
    • 10 widgets, 3 users
    • Up to 3 domains
  • Premium$799/month
    • 1,000 invitations monthly
    • 21 widgets, 10 users
    • Unlimited domains

Which should you pick?

Choose BigCommerce if

  • You need no platform transaction fee.
  • You also want stencil theme framework.
BigCommerce review

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Questions people ask

Is BigCommerce or Trustpilot better?
Neither clearly leads. BigCommerce starts at $29.95/month and Trustpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BigCommerce or Trustpilot?
Trustpilot has a free tier; the other does not. Paid plans start at $29.95/month for BigCommerce and Free for Trustpilot.
Does BigCommerce or Trustpilot run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Trustpilot for free?
Yes. Trustpilot has a free tier, so you can try it without paying. BigCommerce starts at $29.95/month.
What is BigCommerce best used for?
BigCommerce is most often used for a merchant whose volume makes a percentage transaction fee the largest line in the platform decision, a retailer needing several branded storefronts sharing one catalogue and one back office, a b2b seller who needs company accounts and customer-specific price lists without custom development, a team going headless who wants a managed commerce back end rather than a self-hosted one. Of those, a merchant whose volume makes a percentage transaction fee the largest line in the platform decision and a retailer needing several branded storefronts sharing one catalogue and one back office are not what Trustpilot is typically brought in for.
What can BigCommerce do that Trustpilot cannot?
BigCommerce covers No platform transaction fee, Stencil theme framework, Multi-storefront, Faceted search. Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard.

Answered from the vendors’ own pages

BigCommerce: Does BigCommerce charge transaction fees?

No, and it does not surcharge third party payment gateways either. Revenue affects the price through plan sales thresholds instead.

Trustpilot: Does Trustpilot offer a free plan?

Yes. Trustpilot's Free plan includes 50 review invitations monthly, unlimited Support Center access, and basic review management at no cost.

Source
BigCommerce: What happens when I exceed my plan's sales threshold?

You move to the next plan tier. Model this at your projected growth rate, because the increase is driven by revenue rather than by usage.

Trustpilot: What is the minimum contract length for Trustpilot paid plans?

All Trustpilot contracts require a 12-month commitment, prepaid annually. This applies to Starter, Plus, Premium, and Enterprise plans.

Source
BigCommerce: Is the app ecosystem large enough?

It covers the common integrations. For anything niche, assume a development project rather than an install, and price that in before comparing subscriptions.

Trustpilot: Does Trustpilot charge per domain or per organization?

Pricing for Plus and Premium plans is per domain. The Starter plan includes 1 domain; Plus covers up to 3 domains; Premium supports unlimited domains. Enterprise pricing is custom.

Source
BigCommerce: How hard is it to leave?

Products export cleanly. Customer passwords, order history, reviews and SEO URLs do not. Build the redirect map before you cut over, not after traffic drops.

Trustpilot: Can data be accessed after canceling Trustpilot?

Yes. Trustpilot states that 'Reviews remain accessible if service is discontinued,' ensuring customers retain access to collected review data even after canceling.

Source
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