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E-commerce & Retail · head to head

BigCommerce vs Trustpilot

BigCommerce logo

BigCommerce

E-commerce & Retail

Enterprise ecommerce platform for ambitious merchants

From
$29.95/month
Rated
-
Full reviewWebsite
Trustpilot logo

Trustpilot

E-commerce & Retail

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Trustpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: BigCommerce listed on G-Cloud 14 by reseller CTI Digital Limited at £14,000 per instance for a managed BigCommerce implementation; Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • They diverge on capability: BigCommerce covers Multi-channel selling, Trustpilot covers Review collection.

Where they differ

Only the attributes on which BigCommerce and Trustpilot actually diverge.

Attributes where BigCommerce and Trustpilot differ
AttributeBigCommerceTrustpilot
Starting price$29.95/monthFree
Free tierNoYes
Founded20092011

Identical on both: pricing model (subscription), platforms (Web), user rating (Not yet rated), category (E-commerce & Retail).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BigCommerce

  • Multi-channel selling
  • Built-in SEO
  • Abandoned cart recovery
  • Customer segmentation
  • Marketing automation
  • B2B functionality
  • Advanced security

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets

Both cover

  • API access

What people use each for

The jobs each tool is most often brought in to do.

BigCommerce

No use cases recorded yet. See the BigCommerce review.

Trustpilot

  • Collecting and displaying customer reviews on a business profilenot BigCommerce
  • Inviting customers to review after a purchase and showing ratings on sitenot BigCommerce

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BigCommerce

  • Listed on G-Cloud 14 by reseller CTI Digital Limited at £14,000 per instance for a managed BigCommerce implementation

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Pricing, plan by plan

BigCommerce

$29.95/month
  • Standard$29.95/month
    • Unlimited products
    • 2 staff accounts
    • Basic reports
  • Plus$79.95/month
    • All Standard features
    • Up to 5 staff accounts
    • Advanced reports

Trustpilot

Free
  • FreeFree
    • Review collection
    • Basic analytics
    • Response tools
  • Professional$200/month
    • All Free features
    • Advanced analytics
    • Priority inbox

Which should you pick?

Choose BigCommerce if

  • You need multi-channel selling.
  • You also want built-in seo.
BigCommerce review

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Questions people ask

Is BigCommerce or Trustpilot better?
Neither clearly leads. BigCommerce starts at $29.95/month and Trustpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BigCommerce or Trustpilot?
Trustpilot has a free tier; the other does not. Paid plans start at $29.95/month for BigCommerce and Free for Trustpilot.
Does BigCommerce or Trustpilot run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Trustpilot for free?
Yes. Trustpilot has a free tier, so you can try it without paying. BigCommerce starts at $29.95/month.
What can BigCommerce do that Trustpilot cannot?
BigCommerce covers Multi-channel selling, Built-in SEO, Abandoned cart recovery, Customer segmentation. Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard. Both handle API access.
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