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Software · head to head

Big Cartel vs Trustpilot

Big Cartel logo

Big Cartel

Software

Straightforward pricing, no surprises

From
On request
Rated
-
Full reviewWebsite
Trustpilot logo

Trustpilot

Software

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Trustpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Big Cartel custom domain support is not included on the free Gold plan; it is listed as a Platinum-tier feature; Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource

Where they differ

Only the attributes on which Big Cartel and Trustpilot actually diverge.

Attributes where Big Cartel and Trustpilot differ
AttributeBig CartelTrustpilot
Starting priceOn requestFree
Free tierNoYes
FoundedUnknown2011

Identical on both: pricing model (subscription), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Big Cartel

Nothing recorded that Trustpilot does not also cover.

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

What people use each for

The jobs each tool is most often brought in to do.

Big Cartel

No use cases recorded yet. See the Big Cartel review.

Trustpilot

  • Collecting and displaying customer reviews on a business profilenot Big Cartel
  • Inviting customers to review after a purchase and showing ratings on sitenot Big Cartel

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Big Cartel

  • Custom domain support is not included on the free Gold plan; it is listed as a Platinum-tier feature
  • Abandoned cart recovery, product drop scheduling and Zapier integration are restricted to the top Diamond tier at $30/month
  • Platinum's paid billing starts automatically after a 7-day free trial rather than requiring an active opt-in to convert

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Pricing, plan by plan

Big Cartel

On request

No published plan breakdown. See the Big Cartel review.

Trustpilot

Free
  • FreeFree
    • Review collection
    • Basic analytics
    • Response tools
  • Professional$200/month
    • All Free features
    • Advanced analytics
    • Priority inbox

Which should you pick?

Choose Big Cartel if

Nothing in the data separates Big Cartel from Trustpilot on the points above - pick on price and on how each one feels to use.

Big Cartel review

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Questions people ask

Is Big Cartel or Trustpilot better?
Neither clearly leads. Big Cartel starts at On request and Trustpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Big Cartel or Trustpilot?
Trustpilot has a free tier; the other does not. Paid plans start at On request for Big Cartel and Free for Trustpilot.
Does Big Cartel or Trustpilot run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Trustpilot for free?
Yes. Trustpilot has a free tier, so you can try it without paying. Big Cartel starts at On request.
What can Big Cartel do that Trustpilot cannot?
Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard.
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Related pages

More on Big Cartel

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