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E-commerce & Retail · head to head

commercetools vs Trustpilot

commercetools logo

commercetools

E-commerce & Retail

The Digital Commerce AI Company

From
On request
Rated
-
Full reviewWebsite
Trustpilot logo

Trustpilot

E-commerce & Retail

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Trustpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: commercetools no pricing plans or figures are published; the pricing page states specific pricing details require contacting sales and offers only a Talk to sales link; Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource

Where they differ

Only the attributes on which commercetools and Trustpilot actually diverge.

Attributes where commercetools and Trustpilot differ
AttributecommercetoolsTrustpilot
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
FoundedUnknown2011

Identical on both: platforms (Web), user rating (Not yet rated), category (E-commerce & Retail).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in commercetools

Nothing recorded that Trustpilot does not also cover.

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

What people use each for

The jobs each tool is most often brought in to do.

commercetools

No use cases recorded yet. See the commercetools review.

Trustpilot

  • Collecting and displaying customer reviews on a business profilenot commercetools
  • Inviting customers to review after a purchase and showing ratings on sitenot commercetools

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

commercetools

  • No pricing plans or figures are published; the pricing page states specific pricing details require contacting sales and offers only a Talk to sales link
  • Premium Support, Audit Log Premium, Advanced B2B APIs and additional regions are sold as separate paid add-ons rather than included in the base order-based price

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Pricing, plan by plan

commercetools

On request

No published plan breakdown. See the commercetools review.

Trustpilot

Free
  • FreeFree
    • Review collection
    • Basic analytics
    • Response tools
  • Professional$200/month
    • All Free features
    • Advanced analytics
    • Priority inbox

Which should you pick?

Choose commercetools if

Nothing in the data separates commercetools from Trustpilot on the points above - pick on price and on how each one feels to use.

commercetools review

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Questions people ask

Is commercetools or Trustpilot better?
Neither clearly leads. commercetools starts at On request and Trustpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, commercetools or Trustpilot?
Trustpilot has a free tier; the other does not. Paid plans start at On request for commercetools and Free for Trustpilot.
Does commercetools or Trustpilot run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Trustpilot for free?
Yes. Trustpilot has a free tier, so you can try it without paying. commercetools starts at On request.
What can commercetools do that Trustpilot cannot?
Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard.
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Related pages

More on commercetools

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