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Medusa vs Trustpilot

Medusa logo

Medusa

Software

Open source Shopify alternative

From
Free
Rated
-
Full reviewWebsite
Trustpilot logo

Trustpilot

Software

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Medusa the managed cloud meters four separate resources: edge requests, emails, compute hours and database storage; Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • They diverge on capability: Medusa covers Open source, Trustpilot covers Review collection.

Where they differ

Only the attributes on which Medusa and Trustpilot actually diverge.

Attributes where Medusa and Trustpilot differ
AttributeMedusaTrustpilot
Pricing modelfreemiumsubscription
Founded20202011

Identical on both: starting price (Free), free tier (Yes), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Medusa

  • Open source
  • Modular architecture
  • Multi-region support
  • Plugin system
  • Admin dashboard
  • Order management
  • Inventory tracking
  • Payment integrations

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

What people use each for

The jobs each tool is most often brought in to do.

Medusa

  • Building a custom ecommerce backend on an open source headless platformnot Trustpilot
  • Running a self hosted or managed commerce API with a custom storefrontnot Trustpilot

Trustpilot

  • Collecting and displaying customer reviews on a business profilenot Medusa
  • Inviting customers to review after a purchase and showing ratings on sitenot Medusa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Medusa

  • The managed cloud meters four separate resources: edge requests, emails, compute hours and database storage
  • The Develop plan at $29 a month applies a hard limit of 1,000 emails, so it stops rather than bills
  • Compute hours are capped at 600 on Develop and 800 on Launch
  • Edge request overage is $0.3 per million and storage $0.5 per GB month above the plan allowance
  • Background workers and priority support require the Scale plan at $299 a month

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Pricing, plan by plan

Medusa

Free
  • Open SourceFree
    • Full source code
    • Self-hosted
    • Community support
  • Cloud$50/month
    • Managed hosting
    • Automatic updates
    • Priority support

Trustpilot

Free
  • FreeFree
    • Review collection
    • Basic analytics
    • Response tools
  • Professional$200/month
    • All Free features
    • Advanced analytics
    • Priority inbox

Which should you pick?

Choose Medusa if

  • You need open source.
  • You want to start without paying.
  • You also want modular architecture.
Medusa review

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Questions people ask

Is Medusa or Trustpilot better?
Neither clearly leads. Medusa starts at Free and Trustpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Medusa or Trustpilot?
Medusa starts at Free and Trustpilot at Free.
Does Medusa or Trustpilot run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Medusa for free?
Both have a free tier, so you can try either at no cost before committing.
What is Medusa best used for?
Medusa is most often used for building a custom ecommerce backend on an open source headless platform, running a self hosted or managed commerce api with a custom storefront. Of those, building a custom ecommerce backend on an open source headless platform and running a self hosted or managed commerce api with a custom storefront are not what Trustpilot is typically brought in for.
What can Medusa do that Trustpilot cannot?
Medusa covers Open source, Modular architecture, Multi-region support, Plugin system. Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard.
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