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E-Commerce · head to head

Retail Pro vs Trustpilot

Retail Pro logo

Retail Pro

E-Commerce

Comprehensive retail management software

From
On request
Rated
-
Full reviewWebsite
Trustpilot logo

Trustpilot

E-Commerce

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Trustpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Retail Pro pricing details not disclosed; requires sales consultation; Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • They diverge on capability: Retail Pro covers Point of sale, Trustpilot covers Review collection.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Retail Pro and Trustpilot actually diverge.

Attributes where Retail Pro and Trustpilot differ
AttributeRetail ProTrustpilot
Starting priceOn requestFree
Pricing modelUnknownfreemium
Free tierNoYes
PlatformsiOS, Android, WindowsWeb
Founded19882011

Identical on both: user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Retail Pro

  • Point of sale
  • Inventory management
  • Customer database
  • Employee management
  • Sales analytics
  • Promotion management
  • Multi-store support
  • Reporting tools

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

What people use each for

The jobs each tool is most often brought in to do.

Retail Pro

  • Multi-location retail POS operations (1 to 250+ stores)not Trustpilot
  • Inventory management with serialized product trackingnot Trustpilot
  • Customer loyalty programs via AppCard integrationnot Trustpilot

Trustpilot

  • Review collection and managementnot Retail Pro
  • Customer reputation monitoringnot Retail Pro
  • Review widget integrationnot Retail Pro
  • Multi-location business review trackingnot Retail Pro

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Retail Pro

  • Pricing details not disclosed; requires sales consultation
  • No published technical requirements or system specifications
  • International deployment requires fiscal/tax compliance consultation per region

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Pricing, plan by plan

Retail Pro

On request

No published plan breakdown. See the Retail Pro review.

Trustpilot

Free
  • FreeFree
    • 50 review invitations monthly
    • Unlimited Support Center access
    • Basic review collection and management
  • Starter$99/month
    • 100 review invitations monthly
    • 2 widgets, 1 user, 1 domain
    • 15 integrations
  • Plus$319/month
    • 300 invitations monthly
    • 10 widgets, 3 users
    • Up to 3 domains
  • Premium$799/month
    • 1,000 invitations monthly
    • 21 widgets, 10 users
    • Unlimited domains

Which should you pick?

Choose Retail Pro if

  • You need point of sale.
  • You work on iOS, Android, Windows.
  • You also want inventory management.
Retail Pro review

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Questions people ask

Is Retail Pro or Trustpilot better?
Neither clearly leads. Retail Pro starts at On request and Trustpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Retail Pro or Trustpilot?
Trustpilot has a free tier; the other does not. Paid plans start at On request for Retail Pro and Free for Trustpilot.
Does Retail Pro or Trustpilot run on more platforms?
Retail Pro runs on iOS, Android, Windows. Trustpilot runs on Web.
Can I use Trustpilot for free?
Yes. Trustpilot has a free tier, so you can try it without paying. Retail Pro starts at On request.
What is Retail Pro best used for?
Retail Pro is most often used for multi-location retail pos operations (1 to 250+ stores), inventory management with serialized product tracking, customer loyalty programs via appcard integration. Of those, multi-location retail pos operations (1 to 250+ stores) and inventory management with serialized product tracking are not what Trustpilot is typically brought in for.
What can Retail Pro do that Trustpilot cannot?
Retail Pro covers Point of sale, Inventory management, Customer database, Employee management. Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard.

Answered from the vendors’ own pages

Retail Pro: How much does Retail Pro cost?

Retail Pro does not publish specific pricing on its website. The company describes a 'Pay As You Grow' model but directs interested retailers to request a consultation or brochure to obtain actual pricing quotes customized to their business needs.

Source
Trustpilot: Does Trustpilot offer a free plan?

Yes. Trustpilot's Free plan includes 50 review invitations monthly, unlimited Support Center access, and basic review management at no cost.

Source
Trustpilot: What is the minimum contract length for Trustpilot paid plans?

All Trustpilot contracts require a 12-month commitment, prepaid annually. This applies to Starter, Plus, Premium, and Enterprise plans.

Source
Trustpilot: Does Trustpilot charge per domain or per organization?

Pricing for Plus and Premium plans is per domain. The Starter plan includes 1 domain; Plus covers up to 3 domains; Premium supports unlimited domains. Enterprise pricing is custom.

Source
Trustpilot: Can data be accessed after canceling Trustpilot?

Yes. Trustpilot states that 'Reviews remain accessible if service is discontinued,' ensuring customers retain access to collected review data even after canceling.

Source
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