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Squarespace Commerce vs Trustpilot

Squarespace Commerce logo

Squarespace Commerce

Software

All-in-one website builder and ecommerce platform

From
$14/month
Rated
-
Full reviewWebsite
Trustpilot logo

Trustpilot

Software

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Trustpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Squarespace Commerce the entry plan charges a 2% transaction fee on online store sales on top of payment processing; Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • They diverge on capability: Squarespace Commerce covers Website builder, Trustpilot covers Review collection.

Where they differ

Only the attributes on which Squarespace Commerce and Trustpilot actually diverge.

Attributes where Squarespace Commerce and Trustpilot differ
AttributeSquarespace CommerceTrustpilot
Starting price$14/monthFree
Free tierNoYes
Founded20032011

Identical on both: pricing model (subscription), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Squarespace Commerce

  • Website builder
  • Ecommerce platform
  • Mobile optimization
  • Email marketing
  • Analytics
  • Domain registration
  • SSL certificate
  • Customer accounts

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

What people use each for

The jobs each tool is most often brought in to do.

Squarespace Commerce

  • Running a store on a hosted website builder with managed hostingnot Trustpilot
  • Selling products, services and memberships from one sitenot Trustpilot

Trustpilot

  • Collecting and displaying customer reviews on a business profilenot Squarespace Commerce
  • Inviting customers to review after a purchase and showing ratings on sitenot Squarespace Commerce

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Squarespace Commerce

  • The entry plan charges a 2% transaction fee on online store sales on top of payment processing
  • Digital content and membership sales carry their own fee, up to 7% on the lowest tier
  • The entry plan is limited to 2 contributors
  • Reaching a 0% transaction fee requires moving up from the entry plan

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Pricing, plan by plan

Squarespace Commerce

$14/month
  • Personal$14/month
    • Website builder
    • Free domain
    • Analytics
  • Business$23/month
    • All Personal features
    • Ecommerce functionality
    • Inventory management

Trustpilot

Free
  • FreeFree
    • Review collection
    • Basic analytics
    • Response tools
  • Professional$200/month
    • All Free features
    • Advanced analytics
    • Priority inbox

Which should you pick?

Choose Squarespace Commerce if

  • You need website builder.
  • You also want ecommerce platform.
Squarespace Commerce review

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Questions people ask

Is Squarespace Commerce or Trustpilot better?
Neither clearly leads. Squarespace Commerce starts at $14/month and Trustpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Squarespace Commerce or Trustpilot?
Trustpilot has a free tier; the other does not. Paid plans start at $14/month for Squarespace Commerce and Free for Trustpilot.
Does Squarespace Commerce or Trustpilot run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Trustpilot for free?
Yes. Trustpilot has a free tier, so you can try it without paying. Squarespace Commerce starts at $14/month.
What is Squarespace Commerce best used for?
Squarespace Commerce is most often used for running a store on a hosted website builder with managed hosting, selling products, services and memberships from one site. Of those, running a store on a hosted website builder with managed hosting and selling products, services and memberships from one site are not what Trustpilot is typically brought in for.
What can Squarespace Commerce do that Trustpilot cannot?
Squarespace Commerce covers Website builder, Ecommerce platform, Mobile optimization, Email marketing. Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard.
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