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E-Commerce · head to head

PrestaShop vs Trustpilot

PrestaShop logo

PrestaShop

E-Commerce

Open-source ecommerce platform for online merchants

From
Free
Rated
-
Full reviewWebsite
Trustpilot logo

Trustpilot

E-Commerce

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: PrestaShop no specific pricing tiers or costs disclosed on homepage; Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • They diverge on capability: PrestaShop covers Product catalog management, Trustpilot covers Review collection.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which PrestaShop and Trustpilot actually diverge.

Attributes where PrestaShop and Trustpilot differ
AttributePrestaShopTrustpilot
Founded20072011

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web), user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in PrestaShop

  • Product catalog management
  • Order management
  • Payment gateway integration
  • Shipping module
  • Customer management
  • SEO tools
  • Analytics
  • Mobile-responsive design

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

What people use each for

The jobs each tool is most often brought in to do.

PrestaShop

  • Fully customizable ecommerce platform for startups to enterprisesnot Trustpilot
  • Stores handling millions in annual revenuenot Trustpilot
  • Access to thousands of modules and themesnot Trustpilot
  • Payment solutions integration with Stripe, Alma, Klarnanot Trustpilot

Trustpilot

  • Review collection and managementnot PrestaShop
  • Customer reputation monitoringnot PrestaShop
  • Review widget integrationnot PrestaShop
  • Multi-location business review trackingnot PrestaShop

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

PrestaShop

  • No specific pricing tiers or costs disclosed on homepage
  • Requires navigation to dedicated pricing pages for cost details

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Pricing, plan by plan

PrestaShop

Free
  • Classic$undefined/mo
    • Download source code and install from scratch
    • Self-hosted ecommerce platform
  • Hosted$undefined/mo
    • CivicPlus handles technical aspects
    • Ready-to-use store

Trustpilot

Free
  • FreeFree
    • 50 review invitations monthly
    • Unlimited Support Center access
    • Basic review collection and management
  • Starter$99/month
    • 100 review invitations monthly
    • 2 widgets, 1 user, 1 domain
    • 15 integrations
  • Plus$319/month
    • 300 invitations monthly
    • 10 widgets, 3 users
    • Up to 3 domains
  • Premium$799/month
    • 1,000 invitations monthly
    • 21 widgets, 10 users
    • Unlimited domains

Which should you pick?

Choose PrestaShop if

  • You need product catalog management.
  • You want to start without paying.
  • You also want order management.
PrestaShop review

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Questions people ask

Is PrestaShop or Trustpilot better?
Neither clearly leads. PrestaShop starts at Free and Trustpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, PrestaShop or Trustpilot?
PrestaShop starts at Free and Trustpilot at Free.
Does PrestaShop or Trustpilot run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use PrestaShop for free?
Both have a free tier, so you can try either at no cost before committing.
What is PrestaShop best used for?
PrestaShop is most often used for fully customizable ecommerce platform for startups to enterprises, stores handling millions in annual revenue, access to thousands of modules and themes, payment solutions integration with stripe, alma, klarna. Of those, fully customizable ecommerce platform for startups to enterprises and stores handling millions in annual revenue are not what Trustpilot is typically brought in for.
What can PrestaShop do that Trustpilot cannot?
PrestaShop covers Product catalog management, Order management, Payment gateway integration, Shipping module. Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard.

Answered from the vendors’ own pages

PrestaShop: How much does PrestaShop cost?

PrestaShop offers two models: Classic (free download with self-installation) and Hosted (vendor-managed). Specific pricing figures are not displayed on the homepage. Visit the pricing pages or contact PrestaShop directly for cost details.

Source
Trustpilot: Does Trustpilot offer a free plan?

Yes. Trustpilot's Free plan includes 50 review invitations monthly, unlimited Support Center access, and basic review management at no cost.

Source
PrestaShop: Does PrestaShop have a free version?

Yes, the Classic plan is free and allows you to download the source code and install your store from scratch.

Source
Trustpilot: What is the minimum contract length for Trustpilot paid plans?

All Trustpilot contracts require a 12-month commitment, prepaid annually. This applies to Starter, Plus, Premium, and Enterprise plans.

Source
PrestaShop: What payment methods does PrestaShop support?

PrestaShop integrates with payment solutions including Stripe, Alma, and Klarna.

Source
Trustpilot: Does Trustpilot charge per domain or per organization?

Pricing for Plus and Premium plans is per domain. The Starter plan includes 1 domain; Plus covers up to 3 domains; Premium supports unlimited domains. Enterprise pricing is custom.

Source
Trustpilot: Can data be accessed after canceling Trustpilot?

Yes. Trustpilot states that 'Reviews remain accessible if service is discontinued,' ensuring customers retain access to collected review data even after canceling.

Source
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