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LivePerson vs Zoho Desk

LivePerson logo

LivePerson

Live Chat

Enterprise-grade conversational AI platform

From
On request
Free plan
No
Full reviewWebsite
Zoho Desk logo

Zoho Desk

Customer Support

Context-aware help desk software

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Zoho Desk has a free tier, so it costs nothing to try first.
  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Zoho Desk free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats
  • They diverge on capability: LivePerson covers Live chat, Zoho Desk covers Ticket management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LivePerson and Zoho Desk actually diverge.

Attributes where LivePerson and Zoho Desk differ
AttributeLivePersonZoho Desk
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Ios, Android
CategoryLive ChatCustomer Support
Founded19951996

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Zendesk
  • Webhooks
  • Mobile app support
  • IOS support

Only in Zoho Desk

  • Ticket management
  • Multi-channel support
  • AI assistant
  • Automation
  • Knowledge base
  • Reporting
  • Zoho CRM
  • G Suite

Both cover

  • Salesforce
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Zoho Desk
  • Routing customer conversations between bots and human agentsnot Zoho Desk

Zoho Desk

  • Multi-channel supportnot LivePerson
  • IT help desknot LivePerson
  • Customer servicenot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Zoho Desk

  • Free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Zoho Desk

Free
  • FreeFree
    • 3 agents
    • Email ticketing
    • Help center
  • Standard$14/month
    • Social channels
    • Workflow automation
    • Customer happiness ratings
  • Professional$23/month
    • Multi-department
    • Round-robin assignment
    • Custom fields
  • Enterprise$40/month
    • AI Zia
    • Multi-brand help center
    • Advanced analytics

Which should you pick?

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Choose Zoho Desk if

  • You need ticket management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want multi-channel support.
Zoho Desk review

Questions people ask

Is LivePerson or Zoho Desk better?
Neither clearly leads. LivePerson starts at On request and Zoho Desk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Zoho Desk?
Zoho Desk has a free tier; the other does not. Paid plans start at On request for LivePerson and Free for Zoho Desk.
Does LivePerson or Zoho Desk run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Zoho Desk runs on Web, Ios, Android.
Can I use Zoho Desk for free?
Yes. Zoho Desk has a free tier, so you can try it without paying. LivePerson starts at On request.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Zoho Desk is typically brought in for.
What can LivePerson do that Zoho Desk cannot?
LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Zoho Desk covers Ticket management, Multi-channel support, AI assistant, Automation. Both handle Salesforce, Slack, Web support, Android support.

Answered from the vendors’ own pages

LivePerson: How much does LivePerson cost?

LivePerson does not publish pricing on its website. The platform operates on a quote-based model with three subscription tiers: Bronze (messaging-first workspace), Silver (with automation and AI features), and Gold (advanced analytics and Generative AI). Customers must request quotes from the sales team.

Source
Zoho Desk: What is the starting price and trial period?

Zoho Desk offers a free forever plan with 3 user licenses, plus paid tiers starting from ₹420 per user per month when billed annually. A 15-day free trial is available without requiring a credit card.

Source
LivePerson: What are LivePerson's pricing tiers?

LivePerson offers Bronze (includes multi-channel workspace and Intent Manager), Silver (adds AI automation and Conversation Assist), and Gold (adds Generative AI and Proactive Messaging). Each tier includes progressively more advanced AI capabilities and support levels.

Source
Zoho Desk: Are there lock-ins or hidden costs?

No lock-ins and no hidden costs. Once your 15-day free trial ends, your plan automatically downgrades to the free plan.

Source
LivePerson: Are there additional fees beyond the base LivePerson subscription?

Yes, Proactive Messaging charges carrier rates plus a 15% handling fee, and additional fees apply for certain communication channels like X (formerly Twitter).

Source
Zoho Desk: What payment methods are accepted?

Zoho Desk accepts Visa, MasterCard, American Express, and PayPal. Bank transfer or check transfer is accepted for yearly subscriptions.

Source
Zoho Desk: Are there discounts for annual commitments?

Yes, Zoho Desk offers discounts on upfront annual commitments, with savings up to 34% off monthly rates.

Source
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