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Gorgias vs Kore.ai

Gorgias logo

Gorgias

Live Chat

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite
Kore.ai logo

Kore.ai

Live Chat

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gorgias no published pricing; customers must sign up or contact sales; Kore.ai no pricing published; pricing is custom and quote-based
  • They diverge on capability: Gorgias covers Omnichannel inbox, Kore.ai covers Conversational AI.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gorgias and Kore.ai actually diverge.

Attributes where Gorgias and Kore.ai differ
AttributeGorgiasKore.ai
Starting price$10/monthOn request
Pricing modelusage-basedsubscription
PlatformsWeb, Ios, AndroidWeb, Mobile, Messaging, Voice, IVR
Founded20152014

Identical on both: free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • Shopify
  • BigCommerce

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • Salesforce
  • SAP
  • Oracle
  • API

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

  • Customer helpdesk automationnot Kore.ai
  • Omnichannel customer supportnot Kore.ai
  • AI-powered conversation resolutionnot Kore.ai

Kore.ai

  • Customer engagementnot Gorgias
  • Lead generationnot Gorgias
  • Customer supportnot Gorgias
  • Sales automationnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

  • No published pricing; customers must sign up or contact sales
  • Ticket volume limits range from 50 to 5,000 per month depending on plan
  • Pricing model not transparent; described as scaling with volume

Kore.ai

  • No pricing published; pricing is custom and quote-based
  • Requires direct sales engagement through 'Request a Demo' or 'Get in touch' forms

Pricing, plan by plan

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Which should you pick?

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Questions people ask

Is Gorgias or Kore.ai better?
Neither clearly leads. Gorgias starts at $10/month and Kore.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Kore.ai?
Gorgias starts at $10/month and Kore.ai at On request.
Does Gorgias or Kore.ai run on more platforms?
Gorgias runs on Web, Ios, Android. Kore.ai runs on Web, Mobile, Messaging, Voice, IVR.
What is Gorgias best used for?
Gorgias is most often used for customer helpdesk automation, omnichannel customer support, ai-powered conversation resolution. Of those, customer helpdesk automation and omnichannel customer support are not what Kore.ai is typically brought in for.
What can Gorgias do that Kore.ai cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Both handle Web support.

Answered from the vendors’ own pages

Gorgias: Does Gorgias publish pricing on their website?

Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.

Source
Kore.ai: How much does Kore.ai cost?

Kore.ai does not publish standard pricing. The company positions itself as an enterprise platform serving large organizations in banking, healthcare, and retail, with costs customized based on deployment scope, usage, and enterprise requirements.

Source
Gorgias: Is AI included on all Gorgias plans?

Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.

Source
Kore.ai: How do I get pricing for Kore.ai?

Contact Kore.ai through their 'Request a Demo', 'Talk to an Expert', or 'Submit RFP' options on the website to receive a custom quote.

Source
Gorgias: Can I add Voice or SMS to any plan?

Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.

Source
Gorgias: How does Gorgias price its helpdesk?

Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.

Source
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