Software · head to head
Kore.ai vs Gorgias
The short version
- Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
- They diverge on capability: Kore.ai covers Conversational AI, Gorgias covers Omnichannel inbox.
Where they differ
Only the attributes on which Kore.ai and Gorgias actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Kore.ai
- Conversational AI
- Advanced NLU
- Workflow automation
- Multi-language
- Salesforce
- SAP
- Oracle
- API
Only in Gorgias
- Omnichannel inbox
- Order management
- Macros
- Automation
- Revenue tracking
- Self-service
- Shopify
- BigCommerce
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Kore.ai
- Customer engagementnot Gorgias
- Lead generationnot Gorgias
- Customer supportnot Gorgias
- Sales automationnot Gorgias
Gorgias
- E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Kore.ai
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Kore.ai
- The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
Gorgias
- Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
- The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price
Pricing, plan by plan
Kore.ai
On request- Professional$200/month
- AI chatbot
- Basic NLU
- Enterprise$500/month
- Advanced NLU
- Custom integrations
- Custom$undefined/month
- Unlimited features
- Dedicated support
Gorgias
$10/month- Starter$10/month
- 50 tickets/month
- 3 user seats
- Email & social
- Basic$60/month
- 300 tickets/month
- Unlimited users
- Phone support
- Pro$360/month
- 2000 tickets/month
- Advanced automation
- Revenue statistics
- Advanced$900/month
- 5000 tickets/month
- Dedicated CSM
- Custom integrations
Which should you pick?
Choose Kore.ai if
- You need conversational ai.
- You work on Web, Mobile, Messaging, Voice, IVR.
- You also want advanced nlu.
Choose Gorgias if
- You need omnichannel inbox.
- You work on Web, Ios, Android.
- You also want order management.
Questions people ask
- Is Kore.ai or Gorgias better?
- Neither clearly leads. Kore.ai starts at On request and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Kore.ai or Gorgias?
- Kore.ai starts at On request and Gorgias at $10/month.
- Does Kore.ai or Gorgias run on more platforms?
- Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Gorgias runs on Web, Ios, Android.
- What is Kore.ai best used for?
- Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Gorgias is typically brought in for.
- What can Kore.ai do that Gorgias cannot?
- Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Both handle Web support.