Groove vs Kustomer
Kustomer: Both are customer service platforms that bring email and messaging conversations into one shared queue.
Groove
Simple, powerful support for growing businesses
As of 13 November 2026, Groove starts at $12/month. Groove is a simple help desk software designed for small businesses. Softwr lists it under Customer Support. Groove is made by Groove Networks, launched in 2011, available on Web, iOS, Android.
Overview
What Groove does
Groove is a simple help desk software designed for small businesses. It offers shared inbox, knowledge base, and live chat with an emphasis on simplicity and ease of use.
What people use it for
- Shared inbox and help desk ticketing for small support teams
- Handling email, chat and messaging support in one queue
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Groove.
- Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
- A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
- A quiet month still pays the 250 ticket floor
- No mailbox limit is published
Cross-shopped
What people choose instead of Groove
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
Groove vs Front
Front: Both give small support teams a shared inbox for email and chat, with Front adding team collaboration.
Groove vs Freshdesk
Freshdesk: Both are help desk tools for ticketing and shared support queues, the core use Groove lists.
Groove vs Freshworks Customer Service Suite
Freshworks Customer Service Suite: Both handle help desk ticketing and multi-channel support, the job Groove covers for small support teams.
Pricing
What Groove costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Standard
$12 /mo
- 1 mailbox
- Knowledge base
- Live chat
- Reports
Plus
$20 /mo
- 5 mailboxes
- Full reporting
- Rules
- Integrations
Pro
$35 /mo
- 25 mailboxes
- Salesforce
- Enterprise SSO
- Priority support
Capabilities
Features
Shared inbox
Knowledge base
Live chat
Automation rules
Reporting
Collision detection
Slack
Integration with Slack
Salesforce
Integration with Salesforce
Zapier
Integration with Zapier
Trello
Integration with Trello
Jira
Integration with Jira
SSL
SSL security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How is Helply priced?
Helply uses per-ticket pricing at 1 dollar per ticket. This single price covers all features including resolutions, drafts, churn alerts, upsell flags, feature requests, and documentation.
SourceDo I need to pay per team member for Helply?
No, Helply charges per ticket, not per seat. You can bring your entire team, AEs, PMs, and integrations without additional per-person charges.
SourceWhat's included in Helply's per-ticket price?
The per-ticket price of 1 dollar includes resolutions, drafts, churn alerts, upsell flags, feature requests, documentation, and all AI capabilities with no separate add-on charges.
SourceIs there a free trial for Helply?
Helply offers a free 12-minute demo walkthrough. Enterprise plans are also available for larger organizations.
SourceBehind it
Who makes Groove
- Company
- Groove Networks
- Based in
- San Francisco, CA
Keep looking
Where to go from Groove
- Groove alternativesEvery product people weigh against it
- Groove pricingPlans, floors and what the tiers exclude
- Groove badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Groove with
- Help Scout
- Hiver
- SupportBee
- LiveAgent
- Front
- Zoho Desk
- Re:amaze
- Freshdesk
- Missive
- Zendesk
- HappyFox
- Dixa
- Balto
- BMC Helix
- Calabrio ONE
- Chatwoot
- Cresta
- Customerly
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Softwr does not host reviews and shows no star rating for Groove, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Groove
Groove alternatives
What people switch to, and what they give up
Groove pricing
Every tier, and where the cost actually lands
Compare Groove
Put it head to head with anything we hold
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Per user per month