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Live Chat & Chatbots · head to head

Ada vs Gladly

Ada logo

Ada

Live Chat & Chatbots

Conversational AI platform powered by machine learning

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only Ada has a free tier, so it costs nothing to try first.
  • Each has a real cost: Ada pricing is not published anywhere and requires a sales conversation; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Ada covers Conversational AI, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Ada and Gladly actually diverge.

Attributes where Ada and Gladly differ
AttributeAdaGladly
Starting priceFree$180/month
Free tierYesNo
PlatformsWeb, Mobile, SMS, Messaging appsWeb, Ios, Android
CategoryLive Chat & ChatbotsCustomer Support
Founded20162014

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Ada

  • Conversational AI
  • Automatic resolution
  • Multi-language support
  • Analytics
  • Zendesk
  • Slack
  • API
  • Mobile support

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Magento

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Ada

  • AI agents resolving customer queries over chat, voice and emailnot Gladly
  • Deflecting repetitive contacts before they reach an agentnot Gladly
  • Automating multi-step actions such as order lookups and returnsnot Gladly
  • Multilingual support across a global customer basenot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Ada
  • Handling support conversations across voice, messaging and emailnot Ada

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Ada

  • Pricing is not published anywhere and requires a sales conversation
  • Sold to enterprises rather than to small support teams

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Ada if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want automatic resolution.
Ada review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Ada or Gladly better?
Neither clearly leads. Ada starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Ada or Gladly?
Ada has a free tier; the other does not. Paid plans start at Free for Ada and $180/month for Gladly.
Does Ada or Gladly run on more platforms?
Ada runs on Web, Mobile, SMS, Messaging apps. Gladly runs on Web, Ios, Android.
Can I use Ada for free?
Yes. Ada has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Ada best used for?
Ada is most often used for ai agents resolving customer queries over chat, voice and email, deflecting repetitive contacts before they reach an agent, automating multi-step actions such as order lookups and returns, multilingual support across a global customer base. Of those, ai agents resolving customer queries over chat, voice and email and deflecting repetitive contacts before they reach an agent are not what Gladly is typically brought in for.
What can Ada do that Gladly cannot?
Ada covers Conversational AI, Automatic resolution, Multi-language support, Analytics. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Salesforce, Web support.
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Related pages

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