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Ada vs Gladly

Ada logo

Ada

Live Chat

Conversational AI platform powered by machine learning

From
Free
Free plan
Yes
Full reviewWebsite
Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Free plan
No
Full reviewWebsite

The short version

  • Only Ada has a free tier, so it costs nothing to try first.
  • Each has a real cost: Ada no pricing disclosed on website; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Ada covers Conversational AI, Gladly covers Lifelong conversation.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Ada and Gladly actually diverge.

Attributes where Ada and Gladly differ
AttributeAdaGladly
Starting priceFree$180/month
Free tierYesNo
PlatformsWeb, Mobile, SMS, Messaging appsWeb, Ios, Android
CategoryLive ChatCustomer Support
Founded20162014

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Ada

  • Conversational AI
  • Automatic resolution
  • Multi-language support
  • Analytics
  • Zendesk
  • Slack
  • API
  • Mobile support

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Magento

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Ada

  • AI-powered customer service automationnot Gladly
  • Chatbot deployment and managementnot Gladly
  • Support ticket automation and resolutionnot Gladly
  • Multi-channel customer communicationnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Ada
  • Handling support conversations across voice, messaging and emailnot Ada

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Ada

  • No pricing disclosed on website
  • Requires consultation with sales team to obtain quotes
  • No information on subscription tiers or licensing options

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Ada if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want automatic resolution.
Ada review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Ada or Gladly better?
Neither clearly leads. Ada starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Ada or Gladly?
Ada has a free tier; the other does not. Paid plans start at Free for Ada and $180/month for Gladly.
Does Ada or Gladly run on more platforms?
Ada runs on Web, Mobile, SMS, Messaging apps. Gladly runs on Web, Ios, Android.
Can I use Ada for free?
Yes. Ada has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Ada best used for?
Ada is most often used for ai-powered customer service automation, chatbot deployment and management, support ticket automation and resolution, multi-channel customer communication. Of those, ai-powered customer service automation and chatbot deployment and management are not what Gladly is typically brought in for.
What can Ada do that Gladly cannot?
Ada covers Conversational AI, Automatic resolution, Multi-language support, Analytics. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Ada: How is Ada's customer service AI platform priced?

Ada does not publish pricing on its website. To obtain pricing information and discuss your specific requirements, book a free consultation with Ada's AI customer service experts through their website.

Source
Gladly: How much does Gladly cost?

Gladly does not publish pricing on its website. The vendor directs prospective customers to request a demo or contact the sales team for custom pricing tailored to organizational needs.

Source
Ada: Does Ada offer a free trial?

Ada does not advertise a free trial on its pricing page. Interested prospects must contact the sales team directly or book a consultation to discuss trial options and pricing.

Source
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