Freshdesk vs Kustomer
Kustomer: Both are helpdesk platforms for customer support tickets and multi-channel conversations, the core of Freshdesk's use cases.
Freshdesk
Delight your customers, effortlessly
As of 13 November 2026, Freshdesk has a free plan and paid plans start at $19/month per agent. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, as well as multiple soci. Softwr lists it under Customer Support. Freshdesk is made by Freshworks Inc, launched in 2010, available on Web.
Overview
What Freshdesk does
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, as well as multiple social channels.
What people use it for
- Help desk and ticketing system
- Customer support portal and knowledge base
- Multi-channel support coordination
- AI-assisted support agent interaction
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Freshdesk.
- Growth tier lacks multilingual helpdesk and custom reporting dashboards
- Skill-based routing available only on Enterprise tier
- Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
- AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
- Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)
Cross-shopped
What people choose instead of Freshdesk
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
Freshdesk vs Front
Front: Both handle shared customer inboxes and ticket collaboration for support teams, the team side of Freshdesk's uses.
Freshdesk vs Groove
Groove: Both are helpdesk tools that turn support emails into tickets for small and growing teams.
Freshdesk vs Freshworks Customer Service Suite
Freshworks Customer Service Suite: Both are ticketing and multi-channel customer service products, so a buyer comparing help desks would weigh the suite.
Pricing
What Freshdesk costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Growth
$19 /month per agent
- Basic ticketing, shared inbox, customer portal
- Freddy AI Agent (500 sessions included)
- Billed annually, 20% discount vs. monthly
Pro
$55 /month per agent
- Multilingual support, custom dashboards
- Intelligent routing, multiple SLA policies
- Billed annually, 20% discount vs. monthly
Enterprise
$89 /month per agent
- Skill-based routing, audit logs, IP whitelisting
- Freddy AI Insights
- Billed annually, 20% discount vs. monthly
Capabilities
Features
Ticketing
Automation
Self-service
Team collaboration
Multi-channel support
SLA management
Reporting
Mobile apps
Slack
Integration with Slack
Microsoft Teams
Integration with Microsoft Teams
Salesforce
Integration with Salesforce
Jira
Integration with Jira
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What is Freshdesk's Growth plan pricing?
The Growth plan costs $19 per agent per month when billed annually and includes basic ticketing, shared inbox, customer portal, and 500 Freddy AI Agent sessions.
SourceDoes Freshdesk offer a free trial?
Freshdesk offers a 14-day free trial with full Enterprise plan access, allowing customers to test all features before committing.
SourceWhat is the difference between Freshdesk plans?
Growth ($19/agent) provides basics; Pro ($55/agent) adds multilingual support and advanced routing; Enterprise ($89/agent) includes skill-based routing and audit logs. All prices are annual billing rates.
SourceWhat are Freshdesk's add-on costs?
Optional add-ons include Freddy AI Copilot at $29/agent/month, additional AI Agent sessions at $49 per 100 sessions, and day passes at $2-$12 per pass.
SourceBehind it
Who makes Freshdesk
- Company
- Freshworks Inc
- Based in
- San Mateo, CA
Keep looking
Where to go from Freshdesk
- Freshdesk alternativesEvery product people weigh against it
- Freshdesk pricingPlans, floors and what the tiers exclude
- Freshdesk badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Freshdesk with
- Zoho Desk
- HappyFox
- Zendesk
- LiveAgent
- Re:amaze
- SupportBee
- Groove
- Help Scout
- HubSpot Service Hub
- Dixa
- Front
- Sprinklr Service
- Kustomer
- ServiceNow
- Intercom
- HelpCrunch
- Klaus
- Amazon Connect
Other Customer Support software
Customer service software for scaling companies
Free, then $10/mo12 researched notes
Softwr does not host reviews and shows no star rating for Freshdesk, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Freshdesk
Freshdesk alternatives
What people switch to, and what they give up
Freshdesk pricing
Every tier, and where the cost actually lands
Compare Freshdesk
Put it head to head with anything we hold
Freshdesk badge
Its rating, and an embed for your own site
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