Customer Support · pricing
Freshdesk pricing
Freshdesk publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
As of 30 August 2026, Freshdesk pricing is free, then $19/month per agent across 3 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- Free, then $19/month per agent
- Model
- Subscription
- Tiers
- 3
- Free tier
- Yes
Freshdesk plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Growth | $19/month per agent | 3 | Entry tier |
| Pro | $55/month per agent | 3 | +$36/month per agent, 2 more features |
| Enterprise | $89/month per agent | 3 | +$34/month per agent, 2 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Growth
$19/month per agentThe entry tier. It covers basic ticketing, shared inbox, customer portal, freddy ai agent (500 sessions included), billed annually, 20% discount vs. monthly.
Pro
$55/month per agentOver Growth, this tier adds:
- Multilingual support, custom dashboards
- Intelligent routing, multiple SLA policies
Enterprise
$89/month per agentOver Pro, this tier adds:
- Skill-based routing, audit logs, IP whitelisting
- Freddy AI Insights
What the product covers
The full Freshdesk feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Ticketing
- Automation
- Self-service
- Team collaboration
- Multi-channel support
- SLA management
- Reporting
- Mobile apps
Integrations
- Slack
- Microsoft Teams
- Salesforce
- Jira
- Google Calendar
- Office 365
- Shopify
- WordPress
Security
- SOC2
- ISO27001
- HIPAA
- GDPR
- SSL
Deployment
- Cloud deployment
Platform
- Web support
- Ios support
- Android support
- Api support
Localization
- 30+ languages language support
People bring Freshdesk in for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. If that is not the job you are buying for, the alternatives to Freshdesk are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Freshdesk (this page) | Free, then $19/month per agent | subscription | - | |
| Observe.AI | On request | quote | - | vs Freshdesk |
| Assembled | $25/month | Per user per month | - | vs Freshdesk |
| Calabrio ONE | On request | quote | - | vs Freshdesk |
| Verint | On request | quote | - | vs Freshdesk |
| Alvaria | On request | quote | - | vs Freshdesk |
| UJET | $65/month | Per user per month | - | vs Freshdesk |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Freshdesk badges page.
Before you pay for Freshdesk
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $19/month per agent and $89/month per agent, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Freshdesk runs on web, and is published by Freshworks Inc of San Mateo, CA. The full record is on the Freshdesk review, and the rest of the category is under best customer support tools.
Freshdesk pricing questions
- How much does Freshdesk cost?
- Freshdesk publishes 3 tiers, from $19/month per agent for Growth up to $89/month per agent for Enterprise. The entry tier costs nothing.
- Does Freshdesk have a free plan?
- Yes, Freshdesk is recorded as subscription, so it can be used without paying.
- What is the difference between Growth and Pro on Freshdesk?
- Pro costs $55/month per agent against $19/month per agent, and adds multilingual support, custom dashboards, intelligent routing, multiple sla policies.
- Is the Enterprise plan on Freshdesk worth it?
- That depends entirely on whether you need what it adds, which on the published record is skill-based routing, audit logs, ip whitelisting, freddy ai insights. It costs $89/month per agent against $19/month per agent for Growth. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with Freshdesk?
- The record lists 27 features across 6 areas: other, integrations, security, deployment, platform, localization. In practice it is brought in for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination.
- Does Freshdesk charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Freshdesk prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Freshdesk against before paying?
- The closest customer support tools in this directory are Observe.AI, Assembled, Calabrio ONE, Verint. Each has a side-by-side comparison with Freshdesk covering price, platforms and features.