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Freshdesk vs Sprinklr Service

Freshdesk logo

Freshdesk

All industries

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Sprinklr Service sprinklr Service does not publish pricing for any edition; both the live pricing page and its archived captures return 404, and the product's own marketing pages gate every price behind a mandatory 'request a demo' sales contact rather than showing a self-serve rate.
  • They diverge on capability: Freshdesk covers Ticketing, Sprinklr Service covers Omnichannel contact center.

Where they differ

Only the attributes on which Freshdesk and Sprinklr Service actually diverge.

Attributes where Freshdesk and Sprinklr Service differ
AttributeFreshdeskSprinklr Service
Starting price$19/monthOn request
Pricing modelsubscriptionquote
PlatformsWebWeb, Ios, Android
CategoryAll industriesCustomer Support
Founded20102009

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • SAP
  • Oracle

Both cover

  • Salesforce
  • SOC2
  • ISO27001
  • HIPAA
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Sprinklr Service
  • Customer support portal and knowledge basenot Sprinklr Service
  • Multi-channel support coordinationnot Sprinklr Service
  • AI-assisted support agent interactionnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Freshdesk
  • Social customer carenot Freshdesk
  • Unified CXnot Freshdesk
  • Voice of customernot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Sprinklr Service

  • Sprinklr Service does not publish pricing for any edition; both the live pricing page and its archived captures return 404, and the product's own marketing pages gate every price behind a mandatory 'request a demo' sales contact rather than showing a self-serve rate.

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Freshdesk or Sprinklr Service better?
Neither clearly leads. Freshdesk starts at $19/month and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Sprinklr Service?
Freshdesk starts at $19/month and Sprinklr Service at On request.
Does Freshdesk or Sprinklr Service run on more platforms?
Freshdesk runs on Web. Sprinklr Service runs on Web, Ios, Android.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Sprinklr Service is typically brought in for.
What can Freshdesk do that Sprinklr Service cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Both handle Salesforce, SOC2, ISO27001, HIPAA.
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Related pages

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