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Telecommunications · head to head

Dialpad vs UserVoice

Dialpad logo

Dialpad

Telecommunications

Cloud phone and voice communications

From
On request
Free plan
No
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only UserVoice has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dialpad and UserVoice actually diverge.

Attributes where Dialpad and UserVoice differ
AttributeDialpadUserVoice
Starting priceOn requestFree
Pricing modelUnknownusage-based
Free tierNoYes
PlatformsWeb, MobileWeb
CategoryTelecommunicationsCustomer Support
Founded2013Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Analytics
  • Call recording
  • Slack
  • Salesforce
  • HubSpot

Only in UserVoice

Nothing recorded that Dialpad does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot UserVoice
  • Autonomous contact centre operations with handoff to humansnot UserVoice
  • Multi-channel communication (voice, chat, SMS, email)not UserVoice
  • HIPAA-compliant healthcare communicationnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Dialpad
  • Building internal feedback portals for product teamsnot Dialpad
  • Mapping customer needs to product roadmap decisionsnot Dialpad
  • Consolidating voice of customer across feedback channelsnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is Dialpad or UserVoice better?
Neither clearly leads. Dialpad starts at On request and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or UserVoice?
UserVoice has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for UserVoice.
Does Dialpad or UserVoice run on more platforms?
Dialpad runs on Web, Mobile. UserVoice runs on Web.
Can I use UserVoice for free?
Yes. UserVoice has a free tier, so you can try it without paying. Dialpad starts at On request.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what UserVoice is typically brought in for.
What can Dialpad do that UserVoice cannot?
Dialpad covers Voice calls, Video meeting, Chat, Analytics.

Answered from the vendors’ own pages

Dialpad: How much does Dialpad cost?

Dialpad uses conversation-based pricing where customers purchase a pool of AI Agent Credits. Billing occurs only when AI delivers value by retrieving information or executing actions. Exact pricing is not published online and requires contacting sales.

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Dialpad: What is Dialpad's AI Agent pricing model?

Dialpad AI Agents are priced per conversation using a credit system. Credits are used only when the AI retrieves information or executes actions like scheduling, routing, or order lookup.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
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