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Telecommunications · head to head

Aircall vs UserVoice

Aircall logo

Aircall

Telecommunications

Cloud phone system for modern business

From
$30/month
Free plan
No
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only UserVoice has a free tier, so it costs nothing to try first.
  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Aircall and UserVoice actually diverge.

Attributes where Aircall and UserVoice differ
AttributeAircallUserVoice
Starting price$30/monthFree
Pricing modelUnknownusage-based
Free tierNoYes
PlatformsWeb, Ios, Android, DesktopWeb
CategoryTelecommunicationsCustomer Support
Founded2014Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • IVR
  • Call routing
  • Power dialer
  • Analytics
  • Call recording
  • Integrations
  • Salesforce

Only in UserVoice

Nothing recorded that Aircall does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot UserVoice
  • Call routing, IVR and shared numbersnot UserVoice
  • Logging calls against CRM records through integrationsnot UserVoice
  • Power dialling outbound lists on the Professional tiernot UserVoice
  • SMS and MMS alongside voicenot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Aircall
  • Building internal feedback portals for product teamsnot Aircall
  • Mapping customer needs to product roadmap decisionsnot Aircall
  • Consolidating voice of customer across feedback channelsnot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is Aircall or UserVoice better?
Neither clearly leads. Aircall starts at $30/month and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or UserVoice?
UserVoice has a free tier; the other does not. Paid plans start at $30/month for Aircall and Free for UserVoice.
Does Aircall or UserVoice run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. UserVoice runs on Web.
Can I use UserVoice for free?
Yes. UserVoice has a free tier, so you can try it without paying. Aircall starts at $30/month.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what UserVoice is typically brought in for.
What can Aircall do that UserVoice cannot?
Aircall covers Cloud phone, IVR, Call routing, Power dialer.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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