Softwr

Telecommunications · head to head

OneSignal vs UserVoice

OneSignal logo

OneSignal

Telecommunications

Customer engagement and messaging, without the complexity

From
Free
Free plan
Yes
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: OneSignal free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026); UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 29 August 2026.

Where they differ

Only the attributes on which OneSignal and UserVoice actually diverge.

Attributes where OneSignal and UserVoice differ
AttributeOneSignalUserVoice
Pricing modelfreemiumusage-based
CategoryTelecommunicationsCustomer Support

Identical on both: starting price (Free), free tier (Yes), platforms (Web), user rating (Not yet rated).

What people use each for

The jobs each tool is most often brought in to do.

OneSignal

  • Sending push notifications to mobile app users when orders shipnot UserVoice
  • Triggering email confirmations based on form submission eventsnot UserVoice
  • Creating multi-step SMS and email journeys for onboarding usersnot UserVoice
  • Sending in-app messages to users abandoning checkout flowsnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot OneSignal
  • Building internal feedback portals for product teamsnot OneSignal
  • Mapping customer needs to product roadmap decisionsnot OneSignal
  • Consolidating voice of customer across feedback channelsnot OneSignal

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

OneSignal

  • Free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026)
  • Professional and Enterprise plans require custom annual contracts with no published rate, per onesignal.com; SMS/RCS messaging and dedicated IPs are gated behind the Professional tier

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

OneSignal

Free
  • FreeFree
    • 10,000 free email sends/month
    • Unlimited mobile push
    • Basic analytics and automation
  • Growth$19/month
    • Base platform fee plus usage costs
    • Mobile push: $0.012 per monthly active user
    • Web push: $0.004 per subscriber
  • Professional$undefined/mo
    • Custom annual pricing
    • All Growth features plus SMS/RCS messaging
    • 24/7 prioritized support
  • Enterprise$undefined/mo
    • Custom annual pricing
    • Unlimited personalization
    • Dedicated success manager

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose OneSignal if

  • You want to start without paying.
OneSignal review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is OneSignal or UserVoice better?
Neither clearly leads. OneSignal starts at Free and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, OneSignal or UserVoice?
OneSignal starts at Free and UserVoice at Free.
Does OneSignal or UserVoice run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use OneSignal for free?
Both have a free tier, so you can try either at no cost before committing.
What is OneSignal best used for?
OneSignal is most often used for sending push notifications to mobile app users when orders ship, triggering email confirmations based on form submission events, creating multi-step sms and email journeys for onboarding users, sending in-app messages to users abandoning checkout flows. Of those, sending push notifications to mobile app users when orders ship and triggering email confirmations based on form submission events are not what UserVoice is typically brought in for.

Answered from the vendors’ own pages

OneSignal: How much does OneSignal cost?

OneSignal offers a free tier with 10,000 free email sends/month and unlimited mobile push. Growth plan starts at $19/month plus usage-based charges for mobile push ($0.012 per monthly active user) and web push ($0.004 per subscriber).

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
OneSignal: Does OneSignal offer a free version?

Yes, OneSignal's free plan includes 10,000 free email sends per month, unlimited mobile push, basic analytics and automation, with up to 1 active journey and 2 message steps.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
OneSignal: What are OneSignal's email costs beyond the free tier?

After the 20,000 free email sends/month included in the Growth plan, OneSignal charges $1.50 per 1,000 additional emails.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
OneSignal: What is included in the Professional plan?

OneSignal's Professional plan includes custom annual pricing, all Growth features plus SMS/RCS messaging, 24/7 prioritized support, and optional dedicated IP for email.

Source
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