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Telecommunications · head to head

Dialpad vs ManageEngine ServiceDesk Plus

Dialpad logo

Dialpad

Telecommunications

Cloud phone and voice communications

From
On request
Free plan
No
Full reviewWebsite
ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Customer Support

IT help desk and ITSM software

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only ManageEngine ServiceDesk Plus has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; ManageEngine ServiceDesk Plus pricing structure based on per-technician model can become expensive for large teams
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dialpad and ManageEngine ServiceDesk Plus actually diverge.

Attributes where Dialpad and ManageEngine ServiceDesk Plus differ
AttributeDialpadManageEngine ServiceDesk Plus
Starting priceOn requestFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsWeb, MobileWeb
CategoryTelecommunicationsCustomer Support
Founded2013Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Analytics
  • Call recording
  • Slack
  • Salesforce
  • HubSpot

Only in ManageEngine ServiceDesk Plus

Nothing recorded that Dialpad does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot ManageEngine ServiceDesk Plus
  • Autonomous contact centre operations with handoff to humansnot ManageEngine ServiceDesk Plus
  • Multi-channel communication (voice, chat, SMS, email)not ManageEngine ServiceDesk Plus
  • HIPAA-compliant healthcare communicationnot ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

  • IT service desk for small to enterprise organizationsnot Dialpad
  • IT asset management and change managementnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

ManageEngine ServiceDesk Plus

  • Pricing structure based on per-technician model can become expensive for large teams
  • Asset management requires Professional tier or above, increasing costs for enterprises needing full inventory control
  • No explicit limit published for number of technicians, making cost projections difficult for scaling teams

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

ManageEngine ServiceDesk Plus

Free
  • Standard$13/monthly
    • IT help desk functionality
    • Per technician or administrator pricing
    • Unlimited IT end users
  • Professional$27/monthly
    • IT help desk
    • Asset management
    • Per technician pricing
  • Enterprise$67/monthly
    • IT help desk
    • Asset management
    • Change management

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose ManageEngine ServiceDesk Plus if

  • You want to start without paying.
ManageEngine ServiceDesk Plus review

Questions people ask

Is Dialpad or ManageEngine ServiceDesk Plus better?
Neither clearly leads. Dialpad starts at On request and ManageEngine ServiceDesk Plus at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for ManageEngine ServiceDesk Plus.
Does Dialpad or ManageEngine ServiceDesk Plus run on more platforms?
Dialpad runs on Web, Mobile. ManageEngine ServiceDesk Plus runs on Web.
Can I use ManageEngine ServiceDesk Plus for free?
Yes. ManageEngine ServiceDesk Plus has a free tier, so you can try it without paying. Dialpad starts at On request.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what ManageEngine ServiceDesk Plus is typically brought in for.
What can Dialpad do that ManageEngine ServiceDesk Plus cannot?
Dialpad covers Voice calls, Video meeting, Chat, Analytics.

Answered from the vendors’ own pages

Dialpad: How much does Dialpad cost?

Dialpad uses conversation-based pricing where customers purchase a pool of AI Agent Credits. Billing occurs only when AI delivers value by retrieving information or executing actions. Exact pricing is not published online and requires contacting sales.

Source
ManageEngine ServiceDesk Plus: How is pricing calculated for ManageEngine ServiceDesk Plus?

Pricing is based on the number of administrators and technicians using the platform. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of IT assets managed.

Source
Dialpad: What is Dialpad's AI Agent pricing model?

Dialpad AI Agents are priced per conversation using a credit system. Credits are used only when the AI retrieves information or executes actions like scheduling, routing, or order lookup.

Source
ManageEngine ServiceDesk Plus: Is there a free tier available?

Yes, the Standard edition is available free for up to 5 technicians. Free tier includes 250 IT assets managed and basic IT help desk features.

Source
ManageEngine ServiceDesk Plus: What are the billing options?

ManageEngine offers both monthly and yearly billing options. Annual billing provides discounted rates compared to monthly. You can deploy on-premises or use cloud-based SaaS deployment.

Source
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