Softwr

Webinar & Virtual Events · head to head

Cvent vs Five9

Cvent logo

Cvent

Webinar & Virtual Events

Event technology for every event

From
$10000/month
Rated
-
Full reviewWebsite
Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Cvent high cost prohibitive for small organizations and nonprofits; Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • They diverge on capability: Cvent covers Event registration, Five9 covers Intelligent routing.

Where they differ

Only the attributes on which Cvent and Five9 actually diverge.

Attributes where Cvent and Five9 differ
AttributeCventFive9
Starting price$10000/month$149/month
Pricing modelUnknownsubscription
PlatformsWeb, MobileWeb, Desktop
CategoryWebinar & Virtual EventsTelecommunications
Founded19992001

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cvent

  • Event registration
  • Venue sourcing
  • Attendee management
  • Mobile event app
  • Event marketing
  • Marketo
  • SAP
  • Ios support

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • ServiceNow

Both cover

  • Salesforce
  • Microsoft Dynamics
  • Oracle
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Cvent

  • Event planningnot Five9
  • Ticket salesnot Five9
  • Attendee managementnot Five9
  • Virtual eventsnot Five9
  • Event marketingnot Five9

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Cvent
  • Routing and managing high volume customer interactionsnot Cvent

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cvent

  • High cost prohibitive for small organizations and nonprofits
  • Complex modular pricing makes budgeting difficult

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Pricing, plan by plan

Cvent

$10000/month

No published plan breakdown. See the Cvent review.

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Which should you pick?

Choose Cvent if

  • You need event registration.
  • You work on Web, Mobile.
  • You also want venue sourcing.
Cvent review

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Questions people ask

Is Cvent or Five9 better?
Neither clearly leads. Cvent starts at $10000/month and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cvent or Five9?
Cvent starts at $10000/month and Five9 at $149/month.
Does Cvent or Five9 run on more platforms?
Cvent runs on Web, Mobile. Five9 runs on Web, Desktop.
What is Cvent best used for?
Cvent is most often used for event planning, ticket sales, attendee management, virtual events. Of those, event planning and ticket sales are not what Five9 is typically brought in for.
What can Cvent do that Five9 cannot?
Cvent covers Event registration, Venue sourcing, Attendee management, Mobile event app. Five9 covers Intelligent routing, IVR, ACD, Dialer. Both handle Salesforce, Microsoft Dynamics, Oracle, Web support.

Answered from the vendors’ own pages

Cvent: Does Cvent offer a free trial or demo?

Cvent does not list pricing on its website but offers customized demos and evaluations. No free trial is publicly available.

Source
Cvent: What modules are available?

Core modules include Registration, Attendee Hub, OnArrival, event app, badge printing, and real-time reporting. Additional modules can be added based on event needs.

Source
Cvent: Does it support virtual and hybrid events?

Yes. Cvent Event Management supports in-person, virtual, and hybrid events with integrated registration, attendee engagement, and reporting across all formats.

Source
Cvent: How much does it cost?

Cvent pricing starts at $10,000 per month and scales to $100,000+ for enterprise deployments, with costs based on selected modules and event volume. Exact pricing requires a sales consultation.

Source
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Related pages

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