Softwr

Telecommunications · head to head

Five9 vs Zoom Webinar

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Zoom Webinar logo

Zoom Webinar

Webinar & Virtual Events

Professional video conferencing and webinar hosting

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zoom Webinar has a free tier, so it costs nothing to try first.
  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Zoom Webinar free tier capped at 40 minutes per meeting with up to 100 participants
  • They diverge on capability: Five9 covers Intelligent routing, Zoom Webinar covers HD video conferencing.

Where they differ

Only the attributes on which Five9 and Zoom Webinar actually diverge.

Attributes where Five9 and Zoom Webinar differ
AttributeFive9Zoom Webinar
Starting price$149/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, DesktopDesktop, Mobile, Tablet
CategoryTelecommunicationsWebinar & Virtual Events
Founded20012011

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • ServiceNow

Only in Zoom Webinar

  • HD video conferencing
  • Screen sharing
  • Recording
  • Chat
  • Breakout rooms
  • Slack
  • Microsoft Teams
  • Google Workspace

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Zoom Webinar
  • Routing and managing high volume customer interactionsnot Zoom Webinar

Zoom Webinar

  • Large-scale webinars up to 1,000 participants on Enterprise tiernot Five9
  • Professional organisations needing end-to-end encryption and customer-managed keysnot Five9
  • Hybrid work environments with integrated PBX phone servicenot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Zoom Webinar

  • Free tier capped at 40 minutes per meeting with up to 100 participants
  • Free tier lacks cloud storage and advanced AI Companion features
  • Higher tiers require commitments to larger participant counts (Business: 300, Enterprise: 1000)

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Zoom Webinar

Free

No published plan breakdown. See the Zoom Webinar review.

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Zoom Webinar if

  • You need hd video conferencing.
  • You want to start without paying.
  • You work on Desktop, Mobile, Tablet.
  • You also want screen sharing.
Zoom Webinar review

Questions people ask

Is Five9 or Zoom Webinar better?
Neither clearly leads. Five9 starts at $149/month and Zoom Webinar at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Zoom Webinar?
Zoom Webinar has a free tier; the other does not. Paid plans start at $149/month for Five9 and Free for Zoom Webinar.
Does Five9 or Zoom Webinar run on more platforms?
Five9 runs on Web, Desktop. Zoom Webinar runs on Desktop, Mobile, Tablet.
Can I use Zoom Webinar for free?
Yes. Zoom Webinar has a free tier, so you can try it without paying. Five9 starts at $149/month.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Zoom Webinar is typically brought in for.
What can Five9 do that Zoom Webinar cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Zoom Webinar covers HD video conferencing, Screen sharing, Recording, Chat. Both handle Salesforce, Web support.
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Related pages

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