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Software · head to head

Five9 vs Google Meet

Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Google Meet logo

Google Meet

Software

Get on a video call in seconds

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Google Meet has a free tier, so it costs nothing to try first.
  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Google Meet google Meet only available as part of Google Workspace subscription; no standalone free option
  • They diverge on capability: Five9 covers Intelligent routing, Google Meet covers Video conferencing.

Where they differ

Only the attributes on which Five9 and Google Meet actually diverge.

Attributes where Five9 and Google Meet differ
AttributeFive9Google Meet
Starting price$149/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, DesktopWeb, Mobile
Founded20011998

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Google Meet

  • Video conferencing
  • Screen sharing
  • Recording
  • Chat
  • Real-time captions
  • Hand raise
  • Grid view
  • Google Calendar

Both cover

  • SOC2
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Google Meet
  • Routing and managing high volume customer interactionsnot Google Meet

Google Meet

  • Organisations already invested in Google Workspace ecosystemnot Five9
  • Large enterprises (500+ participants) requiring live streaming and attendance trackingnot Five9
  • Hybrid work environments needing integrated Gmail, Drive, and collaboration toolsnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Google Meet

  • Google Meet only available as part of Google Workspace subscription; no standalone free option
  • Starter plan limits Meet to 100 participants; Standard tier required for 150 participants
  • Organisation-wide user cap of 300 users on Starter, Standard, and Plus plans
  • Enterprise tier requires custom pricing and sales contact; no transparent per-user cost
  • Free tier (from basic Google account) limits meetings to 60 minutes with 3+ participants

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Google Meet

Free

No published plan breakdown. See the Google Meet review.

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Google Meet if

  • You need video conferencing.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want screen sharing.
Google Meet review

Questions people ask

Is Five9 or Google Meet better?
Neither clearly leads. Five9 starts at $149/month and Google Meet at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Google Meet?
Google Meet has a free tier; the other does not. Paid plans start at $149/month for Five9 and Free for Google Meet.
Does Five9 or Google Meet run on more platforms?
Five9 runs on Web, Desktop. Google Meet runs on Web, Mobile.
Can I use Google Meet for free?
Yes. Google Meet has a free tier, so you can try it without paying. Five9 starts at $149/month.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Google Meet is typically brought in for.
What can Five9 do that Google Meet cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Google Meet covers Video conferencing, Screen sharing, Recording, Chat. Both handle SOC2, Web support.
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Related pages

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