Softwr

Software · head to head

Crowdstream vs Five9

C

Crowdstream

Software

Virtual event and audience engagement platform

From
On request
Rated
-
Full reviewWebsite
Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Crowdstream covers Audience engagement, Five9 covers Intelligent routing.

Where they differ

Only the attributes on which Crowdstream and Five9 actually diverge.

Attributes where Crowdstream and Five9 differ
AttributeCrowdstreamFive9
Starting priceOn request$149/month
PlatformsWeb, IOS, AndroidWeb, Desktop
Founded20192001

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crowdstream

  • Audience engagement
  • Networking tools
  • Sponsor booths
  • Custom branding
  • HubSpot
  • Zapier
  • Slack
  • IOS support

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • ServiceNow
  • Microsoft Dynamics

Both cover

  • Analytics
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Crowdstream

  • Professional Worknot Five9
  • Content Creationnot Five9

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Crowdstream
  • Routing and managing high volume customer interactionsnot Crowdstream

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crowdstream

Nothing recorded yet. See the Crowdstream review.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Pricing, plan by plan

Crowdstream

On request
  • Starter$599/month
    • Up to 1000 attendees
    • Basic features
  • Growth$1499/month
    • Up to 5000 attendees
    • Advanced features
  • Enterprise$2999/month
    • Unlimited attendees
    • Custom support

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Which should you pick?

Choose Crowdstream if

  • You need audience engagement.
  • You work on Web, IOS, Android.
  • You also want networking tools.
Crowdstream review

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Questions people ask

Is Crowdstream or Five9 better?
Neither clearly leads. Crowdstream starts at On request and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crowdstream or Five9?
Crowdstream starts at On request and Five9 at $149/month.
Does Crowdstream or Five9 run on more platforms?
Crowdstream runs on Web, IOS, Android. Five9 runs on Web, Desktop.
What is Crowdstream best used for?
Crowdstream is most often used for professional work, content creation. Of those, professional work and content creation are not what Five9 is typically brought in for.
What can Crowdstream do that Five9 cannot?
Crowdstream covers Audience engagement, Networking tools, Sponsor booths, Custom branding. Five9 covers Intelligent routing, IVR, ACD, Dialer. Both handle Analytics, Salesforce, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Crowdstream

More on Five9

Keep looking

Other head to heads