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Five9 vs Goldcast

Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Goldcast logo

Goldcast

Software

The B2B event platform

From
$1000/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Goldcast no pricing is published for any of the four product lines, and none carries a seat, event or processing limit on the page
  • They diverge on capability: Five9 covers Intelligent routing, Goldcast covers Virtual events.

Where they differ

Only the attributes on which Five9 and Goldcast actually diverge.

Attributes where Five9 and Goldcast differ
AttributeFive9Goldcast
Starting price$149/month$1000/month
PlatformsWeb, DesktopWeb, Ios, Android
Founded20012020

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • ServiceNow
  • Microsoft Dynamics

Only in Goldcast

  • Virtual events
  • Engagement tools
  • CRM integration
  • Content repurposing
  • HubSpot
  • Marketo
  • 6sense
  • Demandbase

Both cover

  • Analytics
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Goldcast
  • Routing and managing high volume customer interactionsnot Goldcast

Goldcast

  • Running digital events and webinars for B2B marketingnot Five9
  • Repurposing recorded sessions into clips and written contentnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Goldcast

  • No pricing is published for any of the four product lines, and none carries a seat, event or processing limit on the page
  • Team workspaces, SSO, custom reports and custom permissions are described as enterprise features rather than being included
  • Only the Content Lab offers a self serve start, with everything else beginning at a sales demo

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Goldcast

$1000/month
  • Starter$1000/month
    • Virtual events
    • Basic analytics
    • 500 registrants
  • Growth$2500/month
    • Advanced analytics
    • CRM sync
    • Custom branding
  • Enterprise$5000/month
    • Unlimited events
    • Full platform
    • Dedicated support

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Goldcast if

  • You need virtual events.
  • You work on Web, Ios, Android.
  • You also want engagement tools.
Goldcast review

Questions people ask

Is Five9 or Goldcast better?
Neither clearly leads. Five9 starts at $149/month and Goldcast at $1000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Goldcast?
Five9 starts at $149/month and Goldcast at $1000/month.
Does Five9 or Goldcast run on more platforms?
Five9 runs on Web, Desktop. Goldcast runs on Web, Ios, Android.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Goldcast is typically brought in for.
What can Five9 do that Goldcast cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Goldcast covers Virtual events, Engagement tools, CRM integration, Content repurposing. Both handle Analytics, Salesforce, Web support.
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