Softwr

Software · head to head

Cvent vs Genesys Cloud

Cvent logo

Cvent

Software

Event technology for every event

From
$10000/month
Rated
-
Full reviewWebsite
Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Cvent high cost prohibitive for small organizations and nonprofits; Genesys Cloud all four published tiers are billed annually
  • They diverge on capability: Cvent covers Event registration, Genesys Cloud covers Omnichannel.

Where they differ

Only the attributes on which Cvent and Genesys Cloud actually diverge.

Attributes where Cvent and Genesys Cloud differ
AttributeCventGenesys Cloud
Starting price$10000/month$75/month
Pricing modelUnknownsubscription
PlatformsWeb, MobileWeb, Desktop, Ios, Android
Founded19991990

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cvent

  • Event registration
  • Venue sourcing
  • Attendee management
  • Mobile event app
  • Event marketing
  • Marketo
  • Oracle
  • Android support

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Zendesk

Both cover

  • Salesforce
  • Microsoft Dynamics
  • SAP
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Cvent

  • Event planningnot Genesys Cloud
  • Ticket salesnot Genesys Cloud
  • Attendee managementnot Genesys Cloud
  • Virtual eventsnot Genesys Cloud
  • Event marketingnot Genesys Cloud

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Cvent
  • Workforce engagement and routing for large support operationsnot Cvent

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cvent

  • High cost prohibitive for small organizations and nonprofits
  • Complex modular pricing makes budgeting difficult

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Pricing, plan by plan

Cvent

$10000/month

No published plan breakdown. See the Cvent review.

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Which should you pick?

Choose Cvent if

  • You need event registration.
  • You work on Web, Mobile.
  • You also want venue sourcing.
Cvent review

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Questions people ask

Is Cvent or Genesys Cloud better?
Neither clearly leads. Cvent starts at $10000/month and Genesys Cloud at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cvent or Genesys Cloud?
Cvent starts at $10000/month and Genesys Cloud at $75/month.
Does Cvent or Genesys Cloud run on more platforms?
Cvent runs on Web, Mobile. Genesys Cloud runs on Web, Desktop, Ios, Android.
What is Cvent best used for?
Cvent is most often used for event planning, ticket sales, attendee management, virtual events. Of those, event planning and ticket sales are not what Genesys Cloud is typically brought in for.
What can Cvent do that Genesys Cloud cannot?
Cvent covers Event registration, Venue sourcing, Attendee management, Mobile event app. Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Both handle Salesforce, Microsoft Dynamics, SAP, Web support.

Answered from the vendors’ own pages

Cvent: Does Cvent offer a free trial or demo?

Cvent does not list pricing on its website but offers customized demos and evaluations. No free trial is publicly available.

Source
Cvent: What modules are available?

Core modules include Registration, Attendee Hub, OnArrival, event app, badge printing, and real-time reporting. Additional modules can be added based on event needs.

Source
Cvent: Does it support virtual and hybrid events?

Yes. Cvent Event Management supports in-person, virtual, and hybrid events with integrated registration, attendee engagement, and reporting across all formats.

Source
Cvent: How much does it cost?

Cvent pricing starts at $10,000 per month and scales to $100,000+ for enterprise deployments, with costs based on selected modules and event volume. Exact pricing requires a sales consultation.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Cvent

More on Genesys Cloud

Keep looking

Other head to heads