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Webinars · head to head

BlueJeans vs Five9

B

BlueJeans

Webinars

Connected through Verizon

From
$10/month
Rated
-
Full reviewWebsite
Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BlueJeans shut down. Verizon announced the closure on 8 August 2023 and wound the service down through the first half of 2024, starting with the Basic tier and free trials on 31 August 2023; Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • They diverge on capability: BlueJeans covers HD and 4K video, Five9 covers Intelligent routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which BlueJeans and Five9 actually diverge.

Attributes where BlueJeans and Five9 differ
AttributeBlueJeansFive9
Starting price$10/month$149/month
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Desktop
CategoryWebinarsTelecommunications
Founded19832001

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BlueJeans

  • HD and 4K video
  • Audio conferencing
  • Screen sharing
  • Recording and playback
  • Chat and messaging
  • Virtual backgrounds
  • Hand raising
  • Breakout rooms

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • ServiceNow

Both cover

  • Salesforce
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

BlueJeans

  • Enterprise meetingsnot Five9
  • Healthcare consultationsnot Five9
  • Financial servicesnot Five9
  • Government communicationsnot Five9
  • Large eventsnot Five9

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot BlueJeans
  • Routing and managing high volume customer interactionsnot BlueJeans

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BlueJeans

  • Shut down. Verizon announced the closure on 8 August 2023 and wound the service down through the first half of 2024, starting with the Basic tier and free trials on 31 August 2023
  • bluejeans.com no longer resolves
  • Verizon bought it for $400 million in 2020 and closed it citing a changing market, so there is no successor product to move to within the same vendor

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Pricing, plan by plan

BlueJeans

$10/month
  • Essentials$10/month
    • 100 participants
    • HD video
    • Screen sharing
  • Pro$15/month
    • 300 participants
    • 4K video
    • Virtual backgrounds
  • Business$20/month
    • 500 participants
    • Custom branding
    • Advanced security
  • Enterprise$undefined/month
    • Unlimited participants
    • Custom deployment
    • Dedicated account team

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Which should you pick?

Choose BlueJeans if

  • You need hd and 4k video.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want audio conferencing.
BlueJeans review

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Questions people ask

Is BlueJeans or Five9 better?
Neither clearly leads. BlueJeans starts at $10/month and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BlueJeans or Five9?
BlueJeans starts at $10/month and Five9 at $149/month.
Does BlueJeans or Five9 run on more platforms?
BlueJeans runs on Web, Windows, Macos, Ios, Android. Five9 runs on Web, Desktop.
What is BlueJeans best used for?
BlueJeans is most often used for enterprise meetings, healthcare consultations, financial services, government communications. Of those, enterprise meetings and healthcare consultations are not what Five9 is typically brought in for.
What can BlueJeans do that Five9 cannot?
BlueJeans covers HD and 4K video, Audio conferencing, Screen sharing, Recording and playback. Five9 covers Intelligent routing, IVR, ACD, Dialer. Both handle Salesforce, SOC2.

Answered from the vendors’ own pages

Five9: What is the minimum team size required to use Five9?

Five9 requires a minimum commitment of 50 seats for any subscription plan.

Source
Five9: How is Five9 pricing calculated, per user, flat rate, or usage-based?

Five9 offers flexible pricing models: per concurrent user, per named agent, or pay-per-use. The pricing structure varies depending on the chosen bundle.

Source
Five9: What does the entry-level Digital bundle include, and what does it cost?

The Digital bundle costs $119 per month per seat and supports digital channels only. Higher tiers (Core at $159, Plus, Pro, and Enterprise) are available, with Plus/Pro/Enterprise requiring contact with sales for pricing.

Source
Five9: Are there additional charges beyond the base subscription?

Yes. All bundles include 3000 AI minutes per seat, but additional AI usage incurs charges. SMS messaging also has usage-based charges applied separately.

Source
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