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Cisco Webex vs Five9

Cisco Webex logo

Cisco Webex

Software

The leading enterprise video conferencing platform

From
Free
Rated
-
Full reviewWebsite
Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite

The short version

  • Only Cisco Webex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Cisco Webex listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL); Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • They diverge on capability: Cisco Webex covers HD video, Five9 covers Intelligent routing.

Where they differ

Only the attributes on which Cisco Webex and Five9 actually diverge.

Attributes where Cisco Webex and Five9 differ
AttributeCisco WebexFive9
Starting priceFree$149/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Desktop Mac, Desktop Windows, Mobile iOS, Mobile AndroidWeb, Desktop
Founded19842001

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cisco Webex

  • HD video
  • Screen sharing
  • Recording
  • Transcription
  • Virtual backgrounds
  • Slack
  • Microsoft Teams
  • Google Calendar

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • ServiceNow

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Cisco Webex

  • Video Conferencingnot Five9
  • Team Collaborationnot Five9
  • Project Managementnot Five9

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Cisco Webex
  • Routing and managing high volume customer interactionsnot Cisco Webex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cisco Webex

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Pricing, plan by plan

Cisco Webex

Free
  • FreeFree
    • 40-min group meetings
    • Unlimited 1:1 calls
    • HD video
  • Starter$13.5/month
    • Unlimited meetings
    • 100 participants
    • Recording
  • Pro$26.99/month
    • 300 participants
    • Advanced security
    • Priority support

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Which should you pick?

Choose Cisco Webex if

  • You need hd video.
  • You want to start without paying.
  • You work on Web, Desktop Mac, Desktop Windows, Mobile iOS, Mobile Android.
  • You also want screen sharing.
Cisco Webex review

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Questions people ask

Is Cisco Webex or Five9 better?
Neither clearly leads. Cisco Webex starts at Free and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cisco Webex or Five9?
Cisco Webex has a free tier; the other does not. Paid plans start at Free for Cisco Webex and $149/month for Five9.
Does Cisco Webex or Five9 run on more platforms?
Cisco Webex runs on Web, Desktop Mac, Desktop Windows, Mobile iOS, Mobile Android. Five9 runs on Web, Desktop.
Can I use Cisco Webex for free?
Yes. Cisco Webex has a free tier, so you can try it without paying. Five9 starts at $149/month.
What is Cisco Webex best used for?
Cisco Webex is most often used for video conferencing, team collaboration, project management. Of those, video conferencing and team collaboration are not what Five9 is typically brought in for.
What can Cisco Webex do that Five9 cannot?
Cisco Webex covers HD video, Screen sharing, Recording, Transcription. Five9 covers Intelligent routing, IVR, ACD, Dialer. Both handle Salesforce, Web support.
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