Softwr

Webinars · head to head

Cisco Webex vs Five9

Cisco Webex logo

Cisco Webex

Webinars

The leading enterprise video conferencing platform

From
Free
Rated
-
Full reviewWebsite
Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite

The short version

  • Only Cisco Webex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Cisco Webex listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL); Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • They diverge on capability: Cisco Webex covers HD video, Five9 covers Intelligent routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Cisco Webex and Five9 actually diverge.

Attributes where Cisco Webex and Five9 differ
AttributeCisco WebexFive9
Starting priceFree$149/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Desktop Mac, Desktop Windows, Mobile iOS, Mobile AndroidWeb, Desktop
CategoryWebinarsTelecommunications
Founded19842001

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cisco Webex

  • HD video
  • Screen sharing
  • Recording
  • Transcription
  • Virtual backgrounds
  • Slack
  • Microsoft Teams
  • Google Calendar

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • ServiceNow

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Cisco Webex

  • Video conferencing and team meetingsnot Five9
  • Hybrid work collaboration with device integrationnot Five9
  • Customer experience solutions and contact centersnot Five9
  • Event hosting and large-scale meetingsnot Five9

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Cisco Webex
  • Routing and managing high volume customer interactionsnot Cisco Webex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cisco Webex

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Pricing, plan by plan

Cisco Webex

Free
  • FreeFree
    • 40-min group meetings
    • Unlimited 1:1 calls
    • HD video
  • Starter$13.5/month
    • Unlimited meetings
    • 100 participants
    • Recording
  • Pro$26.99/month
    • 300 participants
    • Advanced security
    • Priority support

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Which should you pick?

Choose Cisco Webex if

  • You need hd video.
  • You want to start without paying.
  • You work on Web, Desktop Mac, Desktop Windows, Mobile iOS, Mobile Android.
  • You also want screen sharing.
Cisco Webex review

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Questions people ask

Is Cisco Webex or Five9 better?
Neither clearly leads. Cisco Webex starts at Free and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cisco Webex or Five9?
Cisco Webex has a free tier; the other does not. Paid plans start at Free for Cisco Webex and $149/month for Five9.
Does Cisco Webex or Five9 run on more platforms?
Cisco Webex runs on Web, Desktop Mac, Desktop Windows, Mobile iOS, Mobile Android. Five9 runs on Web, Desktop.
Can I use Cisco Webex for free?
Yes. Cisco Webex has a free tier, so you can try it without paying. Five9 starts at $149/month.
What is Cisco Webex best used for?
Cisco Webex is most often used for video conferencing and team meetings, hybrid work collaboration with device integration, customer experience solutions and contact centers, event hosting and large-scale meetings. Of those, video conferencing and team meetings and hybrid work collaboration with device integration are not what Five9 is typically brought in for.
What can Cisco Webex do that Five9 cannot?
Cisco Webex covers HD video, Screen sharing, Recording, Transcription. Five9 covers Intelligent routing, IVR, ACD, Dialer. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Cisco Webex: Does Webex offer a free plan?

Yes, Webex by Cisco offers a free plan that includes video conferencing features. Specific details about free plan limitations and paid plan pricing are available on the Webex pricing page.

Source
Five9: What is the minimum team size required to use Five9?

Five9 requires a minimum commitment of 50 seats for any subscription plan.

Source
Five9: How is Five9 pricing calculated, per user, flat rate, or usage-based?

Five9 offers flexible pricing models: per concurrent user, per named agent, or pay-per-use. The pricing structure varies depending on the chosen bundle.

Source
Five9: What does the entry-level Digital bundle include, and what does it cost?

The Digital bundle costs $119 per month per seat and supports digital channels only. Higher tiers (Core at $159, Plus, Pro, and Enterprise) are available, with Plus/Pro/Enterprise requiring contact with sales for pricing.

Source
Five9: Are there additional charges beyond the base subscription?

Yes. All bundles include 3000 AI minutes per seat, but additional AI usage incurs charges. SMS messaging also has usage-based charges applied separately.

Source
Share

Related pages

More on Cisco Webex

More on Five9

Keep looking

Other head to heads