Softwr

Telecommunications · head to head

Five9 vs Whova

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Whova logo

Whova

Telecommunications

Award-winning event management app

From
$1500/event
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Whova mobile app experiences slow loading and occasional crashes during large events
  • They diverge on capability: Five9 covers Intelligent routing, Whova covers Event mobile app.

Where they differ

Only the attributes on which Five9 and Whova actually diverge.

Attributes where Five9 and Whova differ
AttributeFive9Whova
Starting price$149/month$1500/event
PlatformsWeb, DesktopWeb, iOS, Android
CategoryTelecommunicationsUnknown
Founded20012012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • ServiceNow

Only in Whova

  • Event mobile app
  • Agenda management
  • Attendee networking
  • Live polling
  • Virtual sessions
  • Zoom
  • HubSpot
  • Mailchimp

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Whova
  • Routing and managing high volume customer interactionsnot Whova

Whova

  • Event planningnot Five9
  • Ticket salesnot Five9
  • Attendee managementnot Five9
  • Virtual eventsnot Five9
  • Event marketingnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Whova

  • Mobile app experiences slow loading and occasional crashes during large events
  • Limited customization options to align with specific event branding needs
  • Notification overload can overwhelm attendees with too many messages
  • Default privacy settings include contact sharing concerns and data hosting in the US

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Whova

$1500/event
  • Basic$1500/event
    • Event app
    • Agenda builder
    • Networking
  • Professional$3000/event
    • Virtual event support
    • Gamification
    • Analytics
  • Enterprise$6000/event
    • Custom development
    • API access
    • Dedicated support

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Whova if

  • You need event mobile app.
  • You work on Web, iOS, Android.
  • You also want agenda management.
Whova review

Questions people ask

Is Five9 or Whova better?
Neither clearly leads. Five9 starts at $149/month and Whova at $1500/event, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Whova?
Five9 starts at $149/month and Whova at $1500/event.
Does Five9 or Whova run on more platforms?
Five9 runs on Web, Desktop. Whova runs on Web, iOS, Android.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Whova is typically brought in for.
What can Five9 do that Whova cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Whova covers Event mobile app, Agenda management, Attendee networking, Live polling. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Whova: How much does Whova cost?

Whova uses a quote-based pricing model. Final cost depends on event size, frequency, and features required. Contact their sales team for customized pricing.

Source
Whova: Does Whova offer a free tier or trial?

Whova does not publish a permanent free plan, but offers no per-ticket registration fees for free events. A demo/trial is available by request.

Source
Whova: What platforms does Whova support?

Whova provides native apps for iOS and Android covering 97% of mobile users, plus a web portal accessible from any device including browsers on laptops and desktops.

Source
Whova: Does Whova integrate with other tools?

Yes, Whova integrates with Zoom, Slack, and Mailchimp through Zapier for automation, enabling seamless data flow between platforms without manual data entry.

Source
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Related pages

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