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Webinar & Virtual Events · head to head

Adobe Connect vs Five9

Adobe Connect logo

Adobe Connect

Webinar & Virtual Events

Web conferencing and virtual classroom platform

From
On request
Rated
-
Full reviewWebsite
Five9 logo

Five9

Webinar & Virtual Events

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Adobe Connect buying guide (archived 2026 capture) names Standard, Premium and Enterprise base plans with no public dollar figures, gating price behind purchase; only one base plan can be bought per customer account; Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • They diverge on capability: Adobe Connect covers HD video, Five9 covers Intelligent routing.

Where they differ

Only the attributes on which Adobe Connect and Five9 actually diverge.

Attributes where Adobe Connect and Five9 differ
AttributeAdobe ConnectFive9
Starting priceOn request$149/month
PlatformsWindows, Mac, IOS, Android, WebWeb, Desktop
CategoryWebinar & Virtual EventsUnknown
Founded19822001

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Adobe Connect

  • HD video
  • Breakout rooms
  • Screen sharing
  • Recording
  • Interactive whiteboard
  • HubSpot
  • Canvas LMS
  • Blackboard

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • ServiceNow

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Adobe Connect

  • Professional Worknot Five9
  • Content Creationnot Five9

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Adobe Connect
  • Routing and managing high volume customer interactionsnot Adobe Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Adobe Connect

  • Buying guide (archived 2026 capture) names Standard, Premium and Enterprise base plans with no public dollar figures, gating price behind purchase; only one base plan can be bought per customer account
  • Meeting capacity is hard-capped to the number of concurrent user licenses purchased, with Capacity upgrades sold separately per base plan

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Pricing, plan by plan

Adobe Connect

On request
  • Starter$150/month
    • Up to 10 rooms
    • Basic features
  • Standard$290/month
    • Up to 25 rooms
    • Advanced features
  • Enterprise$600/month
    • Unlimited rooms
    • Custom support

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Which should you pick?

Choose Adobe Connect if

  • You need hd video.
  • You work on Windows, Mac, IOS, Android, Web.
  • You also want breakout rooms.
Adobe Connect review

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Questions people ask

Is Adobe Connect or Five9 better?
Neither clearly leads. Adobe Connect starts at On request and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Adobe Connect or Five9?
Adobe Connect starts at On request and Five9 at $149/month.
Does Adobe Connect or Five9 run on more platforms?
Adobe Connect runs on Windows, Mac, IOS, Android, Web. Five9 runs on Web, Desktop.
What is Adobe Connect best used for?
Adobe Connect is most often used for professional work, content creation. Of those, professional work and content creation are not what Five9 is typically brought in for.
What can Adobe Connect do that Five9 cannot?
Adobe Connect covers HD video, Breakout rooms, Screen sharing, Recording. Five9 covers Intelligent routing, IVR, ACD, Dialer. Both handle Salesforce, Web support.
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Related pages

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