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Customer Support · head to head

Customerly vs UserVoice

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure

Where they differ

Only the attributes on which Customerly and UserVoice actually diverge.

Attributes where Customerly and UserVoice differ
AttributeCustomerlyUserVoice
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
Founded2015Unknown

Identical on both: user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in UserVoice

Nothing recorded that Customerly does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot UserVoice
  • Lead generationnot UserVoice
  • Email marketingnot UserVoice
  • Customer feedbacknot UserVoice

UserVoice

No use cases recorded yet. See the UserVoice review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

UserVoice

On request

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose UserVoice if

Nothing in the data separates UserVoice from Customerly on the points above - pick on price and on how each one feels to use.

UserVoice review

Questions people ask

Is Customerly or UserVoice better?
Neither clearly leads. Customerly starts at Free and UserVoice at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or UserVoice?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for UserVoice.
Does Customerly or UserVoice run on more platforms?
Customerly runs on Web, Ios, Android. UserVoice runs on Web.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. UserVoice starts at On request.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what UserVoice is typically brought in for.
What can Customerly do that UserVoice cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

More on Customerly

More on UserVoice

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