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Software · head to head

Customerly vs Zendesk

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Customerly covers Email marketing, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Customerly and Zendesk actually diverge.

Attributes where Customerly and Zendesk differ
AttributeCustomerlyZendesk
Starting priceFree$19/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
Founded20152007

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Email marketing
  • Customer surveys
  • Help center
  • Video chat
  • WordPress
  • Zapier
  • Segment
  • GDPR

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Call center
  • Analytics & reporting
  • Customer satisfaction
  • Salesforce
  • Jira

Both cover

  • Live chat
  • Automation
  • Slack
  • Shopify

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Zendesk
  • Lead generationnot Zendesk
  • Email marketingnot Zendesk
  • Customer feedbacknot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Customerly
  • Omnichannel customer supportnot Customerly
  • Knowledge base and self-service portalsnot Customerly
  • AI-assisted customer servicenot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Customerly if

  • You need email marketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer surveys.
Customerly review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Customerly or Zendesk better?
Neither clearly leads. Customerly starts at Free and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Zendesk?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $19/month for Zendesk.
Does Customerly or Zendesk run on more platforms?
Customerly runs on Web, Ios, Android. Zendesk runs on Web.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Zendesk starts at $19/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Zendesk is typically brought in for.
What can Customerly do that Zendesk cannot?
Customerly covers Email marketing, Customer surveys, Help center, Video chat. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Call center. Both handle Live chat, Automation, Slack, Shopify.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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