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Customerly vs ManageEngine ServiceDesk Plus

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
M

ManageEngine ServiceDesk Plus

Software

IT help desk and ITSM software

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; ManageEngine ServiceDesk Plus cMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026

Where they differ

Only the attributes on which Customerly and ManageEngine ServiceDesk Plus actually diverge.

Attributes where Customerly and ManageEngine ServiceDesk Plus differ
AttributeCustomerlyManageEngine ServiceDesk Plus
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
Founded2015Unknown

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in ManageEngine ServiceDesk Plus

Nothing recorded that Customerly does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot ManageEngine ServiceDesk Plus
  • Lead generationnot ManageEngine ServiceDesk Plus
  • Email marketingnot ManageEngine ServiceDesk Plus
  • Customer feedbacknot ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

No use cases recorded yet. See the ManageEngine ServiceDesk Plus review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

ManageEngine ServiceDesk Plus

  • CMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

ManageEngine ServiceDesk Plus

On request

No published plan breakdown. See the ManageEngine ServiceDesk Plus review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose ManageEngine ServiceDesk Plus if

Nothing in the data separates ManageEngine ServiceDesk Plus from Customerly on the points above - pick on price and on how each one feels to use.

ManageEngine ServiceDesk Plus review

Questions people ask

Is Customerly or ManageEngine ServiceDesk Plus better?
Neither clearly leads. Customerly starts at Free and ManageEngine ServiceDesk Plus at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or ManageEngine ServiceDesk Plus?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for ManageEngine ServiceDesk Plus.
Does Customerly or ManageEngine ServiceDesk Plus run on more platforms?
Customerly runs on Web, Ios, Android. ManageEngine ServiceDesk Plus runs on Web.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. ManageEngine ServiceDesk Plus starts at On request.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what ManageEngine ServiceDesk Plus is typically brought in for.
What can Customerly do that ManageEngine ServiceDesk Plus cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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