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Customer Support · head to head

SupportBee vs UserVoice

SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Rated
-
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only UserVoice has a free tier, so it costs nothing to try first.
  • Each has a real cost: SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which SupportBee and UserVoice actually diverge.

Attributes where SupportBee and UserVoice differ
AttributeSupportBeeUserVoice
Starting price$13/monthFree
Pricing modelUnknownusage-based
Free tierNoYes
PlatformsWeb, Mobile BrowserWeb
Founded2010Unknown

Identical on both: user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Slack
  • Trello

Only in UserVoice

Nothing recorded that SupportBee does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

SupportBee

  • Email supportnot UserVoice
  • Ticket managementnot UserVoice
  • Team collaborationnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot SupportBee
  • Building internal feedback portals for product teamsnot SupportBee
  • Mapping customer needs to product roadmap decisionsnot SupportBee
  • Consolidating voice of customer across feedback channelsnot SupportBee

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is SupportBee or UserVoice better?
Neither clearly leads. SupportBee starts at $13/month and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SupportBee or UserVoice?
UserVoice has a free tier; the other does not. Paid plans start at $13/month for SupportBee and Free for UserVoice.
Does SupportBee or UserVoice run on more platforms?
SupportBee runs on Web, Mobile Browser. UserVoice runs on Web.
Can I use UserVoice for free?
Yes. UserVoice has a free tier, so you can try it without paying. SupportBee starts at $13/month.
What is SupportBee best used for?
SupportBee is most often used for email support, ticket management, team collaboration. Of those, email support and ticket management are not what UserVoice is typically brought in for.
What can SupportBee do that UserVoice cannot?
SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal.

Answered from the vendors’ own pages

SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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Related pages

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