Live Chat & Chatbots · head to head
Crisp vs Capacity
Crisp
Live Chat & Chatbots
Customer messaging platform for startups and SMBs
- From
- Free
- Rated
- -
Capacity
Live Chat & Chatbots
AI-powered customer service automation platform
- From
- On request
- Rated
- -
The short version
- Only Crisp has a free tier, so it costs nothing to try first.
- Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- They diverge on capability: Crisp covers Live chat, Capacity covers AI chatbot.
Where they differ
Only the attributes on which Crisp and Capacity actually diverge.
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Crisp
- Live chat
- Shared inbox
- Chatbots
- Knowledge base
- Video calls
- CRM
- WordPress
- Shopify
Only in Capacity
- AI chatbot
- Knowledge management
- Multi-channel support
- Analytics
- Salesforce
- Zendesk
- ServiceNow
- Mobile support
Both cover
- Slack
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Crisp
- Growing startups needing affordable all-in-one customer support with AI automationnot Capacity
- Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Capacity
Capacity
- Knowledge base and helpdesk deflectionnot Crisp
- AI agents answering across chat, voice, email and SMSnot Crisp
- Real-time assistance for human agents on a callnot Crisp
- Automating multi-step support workflowsnot Crisp
- Regulated support environments needing the HIPAA packagenot Crisp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Crisp
- Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
- Free tier customer profile limit of 100; higher limits require upgrade
- Omnichannel support and workflow automation excluded from Free and Mini tiers
- White labelling only available in Plus tier ($295+/month)
Capacity
- Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
- Agent Assist and conversation intelligence are charged per hour of agent time on top
- Live chat, agent assist and conversation intelligence require the Pro tier
- The HIPAA package and advanced workflows are Enterprise only
- No prices are published for any tier
Pricing, plan by plan
Crisp
FreeNo published plan breakdown. See the Crisp review.
Capacity
On request- Starter$125/month
- AI chatbot
- Up to 50 articles
- Professional$300/month
- Unlimited articles
- Advanced AI
- Enterprise$undefined/month
- Full customization
- Dedicated support
Which should you pick?
Choose Crisp if
- You need live chat.
- You want to start without paying.
- You work on Cloud-based SaaS.
- You also want shared inbox.
Choose Capacity if
- You need ai chatbot.
- You work on Web, Mobile, Chat widgets, API.
- You also want knowledge management.
Questions people ask
- Is Crisp or Capacity better?
- Neither clearly leads. Crisp starts at Free and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Crisp or Capacity?
- Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and On request for Capacity.
- Does Crisp or Capacity run on more platforms?
- Crisp runs on Cloud-based SaaS. Capacity runs on Web, Mobile, Chat widgets, API.
- Can I use Crisp for free?
- Yes. Crisp has a free tier, so you can try it without paying. Capacity starts at On request.
- What is Crisp best used for?
- Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what Capacity is typically brought in for.
- What can Crisp do that Capacity cannot?
- Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Both handle Slack, Web support.